Sr Data Analyst
Heredia, Costa Rica
Applications have closed
ServiceNow
ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
As an integral member of ServiceNow's GDM Analytics team, the Senior Data Analyst will leverage analytics and business acumen to help organizational leaders make data-driven decisions.
This role will work with opportunity, contract, and usage data to help the organizations of Compliance, Proposals, Professional Services Deal Desk, and Subscription Deal Desk get the most out of their people. This will involve standing up reporting capabilities, diving into predictive analytics when necessary, and becoming a source of thought leadership for the four pillars of Global Deal Management.
Typical questions you may be asked to answer will range from explicit reporting such as “What was the opportunity win rate of the Proposals team compared to the overall ServiceNow win rate?” and also more nuanced questions such as “How does high usage of our products correlate with the potential for upsell during the renewal process?”
What you get to do in this role:
The Senior Data Analyst will be responsible for conducting ad-hoc analyses, dashboard creation, and predictive analytics. While he/she may be supporting any of the 4 pillars (Proposals, Compliance, Subscription Deal Desk, and Professional Services Deal Desk) at any given time, he/she will be primarily dedicated to one of these 4 pillars. He/she will be a source for thought leadership for his/her dedicated org, and therefore must possess high business acumen as well as a strong understanding of data and analytics to drive impactful business decisions.
Responsibilities include but are not limited to:
- Conduct ad-hoc analyses based on shifting business needs using SQL, Python, and/or Excel
- Regularly present to organizational leaders on the insights they uncover
- Project manage large initiatives in an agile environment when necessary
- Create reporting capabilities using PowerBI and/or Tableau
- Become the SME in a dedicated GDM pillar (Proposals/Compliance/PS Deal Desk, or Subscription Deal Desk)
- Take a proactive approach to analytics to suggest the next best steps based on initial insights
- Pull/combine various (sometimes disparate) datasets together accurately and efficiently
- Provide compelling data visualizations that drive business leaders towards data-driven decisions
Qualifications
To be successful in this role you have:
- 5-8 years of analytics, data engineering, or data science experience
- Strong understanding of relational databases
- HANA or Snowflake experience is a plus • Intermediate to Advanced SQL knowledge is a must
- Python or R proficiency is preferred
- PowerBI or Tableau experience is preferred
- Analytics masters or MBA is preferred
- SaaS analytics, subscription models, and finance experience is a plus
- Proactive attitude and approach to work
- Ability to effectively prioritize deliverables with high quality and on-time delivery
- Excellent verbal and written communication skills, problem-solving, presentation abilities, and strong business acumen
- Knowledge of agile project management workflow
JV20
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Agile Engineering Excel Finance Power BI Python R RDBMS Snowflake SQL Tableau
Perks/benefits: Flex hours Flex vacation
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