Data Engineer - Customer Success Operations

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally, have 2.3 million IoT devices deployed globally, and collect more than 85 billion minutes of video footage and 4.6 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include: 

Best Place to Work by Built In 2022

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role: 

Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

Data is central to everything we do at Samsara. We are in the business of providing data & insights to our customers to help them drive efficiency, safety and sustainability within their physical operations. The Customer Success Operations Data Engineer will be responsible for building data architectures and solutions to enable Samsara’s Customer Success function. This is a cross-functional role which will engage with functions like Sales, Product, Engineering, Marketing, and of course, Customer Success - working closely with these functions to build data solutions to drive deep understanding of our clients and how best to serve them. You will be part of the Customer Success Operations team and the first data engineer in Customer Success, which is a critical component of our Go To Market motion.

You should apply if:

• You want to make a difference: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

This may not be the right role for you if:

• You aren’t willing to put in the work: The opportunity we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You have nothing more to learn: Every Samsarian has a growth mindset and believes that what got us here won’t get us there.
• You aren’t a team player: Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win—together.

Click here to learn about what we value at Samsara. 

In this role, you will: 

• Design and build facts, dimensions and snapshots
• Create data models and perform performance tuning
• Develop highly optimized data pipelines and transformation logic on large and wide data sets using industry best practices
• Foster a deep understanding of Samsara's product dashboard, customers, and their metrics
• Work effectively using scrum with multiple team members to deliver analytical solutions to the business functions
• Solve data production problems
• Build resalable datasets and metrics for operations and customer success use
• Code review and support of pipelines developed by other engineers 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelors’ degree, from an accredited university
• Prior experience working with Databricks, BigQuery, Snowflake, S3
• Preferred experience with Python, Airflow, DbT
• Prior experience in designing data models product and business data sets
• Knowledge of subscription focussed metrics such as ACV/ARR metrics. Very comfortable building data models for sales
• Very comfortable in designing facts, dimensions, snapshots, SCDs 
• Communication Skills: Data Engineers are part of a team, working with strategy and operations teammates, Customer Success & Implementation managers, and Samsara GTM leadership
• Attention to Detail: Databases are complex, and a minute error can cause huge problems
• Problem-Solving Skills: Data Engineers look at an issue that needs to be solved and come up with solutions quickly
• Growth Learner: desire to continue to learn about where the data technology is progressing

An ideal candidate also has:

• 4+ years of experience with very large scale data warehouse projects
• Experience working with APIs to collect or ingest data
• Strong Database knowledge of Data Warehouse technologies
• Demonstrated academic or professional statistics and math skills
• Ability to write complex SQL for processing raw data, data validation and QA

 

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market.  We do this through our OTE + restricted stock units (RSUs). RSUs are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning.The range of annual on-target earnings (OTE) range for full-time employees for this position is below. Please note that OTE pay may vary depending on factors including your city of residence, job-related knowledge, skills.$87,280—$125,463 USD

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working 

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

 

Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.