Clinical Data Quality Manager

Remote

Applications have closed

Natera

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

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Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.

  POSITION SUMMARY:    The Data Quality Manager is responsible for the monitoring, presentation, and improvement of Quality
Control metrics, including but not limited to metric/data presentation, Quality Control staff management,
and quality improvement project development.   PRIMARY RESPONSIBILITIES:  
  • Develop and maintain quality, efficiency, and process metrics for Customer Operations Departments (Customer Experience, Accessioning, Reporting, Internal Data Entry)
  • Manage, train, and develop the remote Quality Control staff and Training and Development staff according to the needs of the business, company policies and applicable regulations and procedures.
  • Identify opportunities for process and workflow improvements to ensure department procedures are streamlined to meet quality/efficiency goals and improve overall customer experience.
  • Coordinate with the above-mentioned departments to:
    o Organize and maintain metrics for communication in cross-team discussions on
    performance and productivity
    o Formulate in conjunction with Data Analytics the development of dashboards to present
    these metrics
    o Lead discussion in process improvement rooted in the analysis and implications of these
    metrics related to Operations, Manufacturing, and/or customer feedback
    o Continually evaluate and improve training requirements for department staff
  • Engage with (or may lead) quality networks as well as the business unit and associates toward
    the effective promotion and alignment of organizational goals to the company’s mission and
    vision.
  • Continuously evaluate progress toward objectives adapting them to meet customer and business
    needs
  • Pursue and actively manage key stakeholder relationships that support the broader strategy that
    are impacted by plant/business/function objectives
  • Maintain positive and cooperative communication and collaboration with all levels of employees,
    customer, contractors, and vendors.
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure
    Compliance training and security training as soon as possible but not later than the first 30 days of
    hire.
  • Must maintain a current status on Natera training requirements.
  REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Four-year Bachelor’s Degree in a relevant field of study preferred. 
  • A minimum of 3-8 years of supervisory experience or equivalent.
  • Extensive experience mentoring/managing QC personnel with diverse technical background
  • Proven track record of successful projects that increase efficiency, improve quality, and reduce
    cost
  • Kaizen and Lean Manufacturing experience desired
  • Experience with development and documentation of standard operating procedures.
  • Strong decision-making skills with high attention to detail
  • Excellent communication and interpersonal skills
  • Problem analysis and resolution abilities

 

#LI-REMOTE

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰

Tags: CX Data Analytics Data quality Privacy Security Testing

Perks/benefits: Career development Fertility benefits Health care Medical leave

Region: Remote/Anywhere
Job stats:  5  0  0
Category: Leadership Jobs

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