Data Scientist

About Us 

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

About the Role 

As a Data Scientist at JustAnswer, you will work on high impact analytics initiatives with the goal of rapidly growing the business and creating delightful, high quality customer experience. Your role will involve designing algorithms and ML models that will help to increase the quality of our product. You will contribute to developing ideas that guide product strategies and drive measurable business impact through application of ML methods. Utilizing your strong communication skills, you will actively participate in strategic discussions and work cross-functionally to analyze consumer needs and make data-driven recommendations. 

What You’ll Do 

• Build ML models to improve the quality of our product (predictive modeling, categorization) 
• Maintain and improve the existing ML models (retraining, fixing, adding new features) 
• Improve current algorithms that we use to match customer and Expert 
• Investigate the historical data to find opportunities for ML models usage 
• Track business metrics to measure business impact from ML models 
• Use NLP to assess the quality of Expert answers 
• Implement industry standards in A/B Testing and Hypothesis Testing 
• Evaluating the statistical methods and procedures used to obtain data to ensure validity, applicability, efficiency, and accuracy of analysis 

What We’re Looking for 

• Masters/Ph.D in Statistics/Mathematics/Advanced Data Science 
• Experience in e-commerce/customer experience products (3+ years - for Middle and 5+ years - for Senior Specialist)
• Competent in data analysis and building ML models in Python 
• Experience with SQL with a strong ability to write complex queries to extract information arrive at an answer 
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis 
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results 
• Experience with advanced statistics  
• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills 
• Strong written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business functions 
• At least upper-intermediate English 

Why Join the Team 

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!  

Our JustAnswer Promise 

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. 

Data driven: Data decides, not egos 

Courageous: We take risks and challenge the status quo 

Innovative: We 're constantly learning, creating, and adapting 

Lean: We focus on customers, using lean testing to learn how to serve them best 

Humble: Past success is not a guarantee of future success 

If these things matter to you, come join the team here at JustAnswer! 

Perks and Benefits 

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Work Environment 

JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events.  

COVID-19 Safety 

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.                                                                                                                                                                                             

Our Commitment to Diversity 

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.