Data Analyst/Senior Data Analyst - Customer Support and Services (Rotational Shift)

Chennai, Tamil Nadu, India

Arcadia

Top providers and payers use Arcadia's healthcare data platform to unify data sources, leverage analytics, gain insight, and drive action across the care continuum.

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Who We Are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.

HQ: Washington, DC

$1.5B valuation; $380M funding to date

What you’ll do:

  • Lead the onboarding process for new customers and serve as their primary point of contact 
  • Influence achievement of customer outcomes by collecting customer feedback and analyzing relevant metrics
  • Create and deploy customer training programs for onboarding and adoption stages of the customer journey
  • Collaborate with customer support teams to provide technical support for Arcadia's data feed and APIs
  • Lead best practices for project management including planning, executing, monitoring, and closure of projects
  • Manage a portfolio of customer accounts ranging from enterprise to small scale engagements
  • Facilitate root cause analysis for incident reports and identify continuous improvement opportunities in areas of people, tools, and/or process changes
  • Identify reporting requirements to support monitoring SLAs within customer contracts
  • Collaborate with account management team for renewal, expansion and churn prevention activities
  • Provide feedback to product management team by identifying key product changes to improve efficiencies and overall customer experience
  • Coordinate with Arcadia's offshore teams to ensure data deliveries are on schedule, meeting quality standards, and SLA-compliant
  • Develop, maintain, & improve processes surrounding customer acceptance of Arcadia data delivered
  • Create/update internal & external documentation to help support all customer processes

Must-haves:

  • Bachelor’s/Master’s degree
  • Must have background in SaaS company and API integrations and supports
  • 5-10 years of professional service, solution implementation and/or technical support experience
  • Individual contributor
  • Successfully managed multiple customer engagements simultaneously
  • Experience with customer account/relationship management
  • Experience managing large scale projects
  • Proficient in Microsoft Office (Excel, PowerPoint & Word)
  • Ability to adapt to changing work environments and priorities
  • Very strong goal orientation, work ethic and sense of personal accountability
  • High energy, passion, a sense of humor and a strong ability to work with minimal
    direction and guidance

Benefits:

  • Competitive compensation based on market standards
  • We are working on a hybrid model
  • Apart from Fixed Base Salary , the candidates are eligible for following benefits
    • Flexible Leave Policy
    • Office Located in the heart of the City in case you need to step in for any purpose
    • Medical Insurance (1+5 Family Members)
    • Quarterly team engagement activities and rewards & recognitions
    • L&D programs to foster professional growth

 

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰

Tags: APIs CX Excel

Perks/benefits: Career development Competitive pay Equity Flex hours Insurance Medical leave Startup environment Team events

Region: Asia/Pacific
Country: India
Job stats:  10  1  0
Category: Analyst Jobs

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