Technical Support Engineer, DataSet

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

We are looking for a Technical Support Engineer to join the growing SentinelOne DataSet team. This is a great role for a DevOps Engineer, Cloud Ops, or Application Support Engineer who’s looking to leverage their experience to help customers, or for a Tech Support or Customer Success Engineer with operations chops. This is an opportunity to solve interesting technical problems in a cross-functional role, working with Sales, Customer Success, Engineering, and Product. You’ll work with customers in all stages of their lifecycle, helping them to utilize our technology to address their challenges.

The Technical Support Engineer will be the key interface between our customers, field engineers and developers. As the first member of the team based in EMEA, this person will have an opportunity to help build the local practice. They will also partner with a Customer Success Manager to onboard new customers in-region. Flexibility in working with people in different time zones is necessary.

What skills and experience should you bring?

Our customers are highly technical (software and DevOps engineers, CTOs, etc.), so you should be comfortable interacting with folks in those roles. In addition to answering technical questions, you'll dig in at the code level - debugging connectivity issues, writing parsers, building custom scripts, working with EC2 instances, configuring Docker and Kubernetes containers, troubleshooting issues, and setting up dashboards, complex data visualizations, and alerts. 

• DevOps or similar operational experience
• Customer-facing experience e.g. technical support, implementation, or technical account management
• Team lead or management experience preferred
• Excellent written and verbal communication skills
• Strong fluency with regular expressions
• Experience with UNIX/Linux environments
• Experience with cloud services, AWS preferred
• Some programming experience
• Docker and Kubernetes knowledge desirable
• Demonstrated excellence at problem-solving
• A quick study, and the ability to apply what you’ve learned in a fast-paced environment

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.