Sales Operations Manager, Data Quality Management

Company Description

About Informa

Informa is a leading business intelligence, academic publishing, knowledge and events group. We help customers in hundreds of professional, commercial and academic communities connect and learn, and create and provide access to content and intelligence so they can work smarter and make better decisions faster.

About Informa Tech 

Informa Tech aims to inspire the global technology community to build a better world by providing research, training, events, and media in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology. They offer a global networking platform and leverage over 100 trusted brands. 

Job Description

Looking for a Sales Operations Manager to lead a team and ensure accuracy of post-sales delivery for Digital Media, Live Events, and Virtual Events. Ideal candidate has experience leading in an operational role, solving complex problems, building best practices and setting up process and procedures. Strong drive for customer and operational excellence is a must. This role is responsible for developing and overseeing a smooth, effective sales process to enable growth with a strong focus on Digital Media. Accuracy is crucial as data supports the business in Sales, Customer Success, Marketing, and Finance.

• Serve as digital media liaison between sales and other departmental partners
• Knowledge of digital optimization, advertising production process and operational role
• Manage and mentor sales operation specialists, establish and manage performance reviews
• Work with Director of Data Quality Management to identify impact areas in evolving sales process
• Establish sales ops work stream improvements, manage weekly team meetings and update stakeholders
• Champion problem-solving for digital and media transformations
• Oversee responsibility of direct reports
• Drive change, best practices, and standardization across functional teams
• Strong focus on customer and operational excellence

Qualifications

• Understands sales principles and contract management processes
• Experience with CRM, Database and Excel applications
• Knowledge of digital optimization, advertising production process and operation role
• Strong experience organizing and driving complex, multi-functional projects
• Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting and reconciliation of sold programs
• Focused on the accuracy and timeliness of program delivery and deadlines
• A strong influencer who is able to coordinate across multiple internal teams including Sales, Informa Engage, Operations and Customer Success.
• Able to communicate conceptual solutions to peers and management effectively
• Exemplary high standards of customer service; motivated and driven to succeed
• Compensation package includes base salary range of $76,500 to $90,000, depending on experience, plus commission

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

See how Informa handles your personal data when you apply for a job here.