Senior Manager, Book Data Operations

Job Description

Ingram Content Group (ICG) is hiring a Senior Manager, Book Data Operations to contribute to our team in our La Vergne, TN office. In this role, you will establish and execute the strategic plan for the Catalog Services business. Leading our Catalog Operations team, you will  develop, implement, and manage catalog processes and services for publishers using the Lightning Source and IngramSpark platforms. The Sr. Manager of Catalog Operations will identify and scope new catalog products and services for publishers, authors, and Ingram Content Group. Additionally, you will develop and maintain communications across internal business lines, as well as with relevant external parties. You will partner with Ingram’s Commercial and Digital teams to minimize fraud and infringement, both within the catalog and as part of the account set up process and communicate with partners about incidents. Finally, this person will lead the organization in global best practices concerning title data and catalog information.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.  Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in global markets.  Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or year-for-year equivalent experience
• 7 years publishing related services or equivalent experience in data technology, metadata, product catalog systems
• 3 years of people management experience

Preferred Skills:

• Experience with copywriting and intellectual property rights

Key Responsibilities:

• Identifies, develops, and implements catalog integrity and fraud mitigation requirements and improvements; partnering with internal stakeholders (Sales, IT, LS Operations, Marketing, Finance, Commercial, Digital) on a global scale as needed.
• Develops internal and external best practices guidelines for catalog products and services
• Creates a best in class catalog feed to optimize market visibility;to include feeds coming into our system from content creators, the communication of data between internal systems, and the application of data enhancements prior to the catalog going to market.
• Maintains knowledge of industry standards in metadata best practices and explores ways for Ingram to be at the forefront of standards development
• Provides thought leadership on metadata practices to our authors, publishers, and channel partners
• Troubleshoots and resolves catalog feed issues in a timely fashion; partnering with the Commercial data teams when needed.
• This list is not exhaustive.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish