Lead Data Analyst

UK / Remote

Full Time USD 56K - 105K *


ZAVA is a discreet and convenient way to get medical treatment, wherever and whenever you need it. No unnecessary questions. No judgement. And you don't have to see a doctor in person. Our team are dedicated to helping you stay on top of your...

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About ZAVA:

We're on a mission to provide our patients with healthcare that is accessible and dependable, at a fraction of today's cost. By creating a safe, efficient and convenient approach to healthcare we’ve already provided over 7 million consultations across the UK, Germany, France, and Ireland. 

Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, Commercial & Operations Specialists all work collaboratively to build a digital healthcare platform that enables our patients to find the right healthcare quickly, effectively, and discreetly so they can do more of what matters to them. 

At the end of 2020, we secured a second round of investment and completed two exciting acquisitions in Germany. We're a scaleup company with ambitious growth plans. 

We’re here because we care about healthcare and we plan to be Europe’s biggest digital healthcare provider by 2025.

About the role:

The Lead Data Analyst will lead and mentor a team of analysts and engineers to drive ZAVA to become guided by insights from our many interactions with Patients and Doctors and influence the very products and services we offer.

They will own and create tools / dashboards that break down the key drivers of product performance in interpretable and actionable ways. 

You will be responsible for understanding, and helping others to understand, the power of the data and insights that are both produced and analysed.  You will also demonstrate how to optimise our insight and testing products for our users and stakeholders, providing them with a self-service capability alongside the core insight function. 

You  will help define our KPIs and end-to-end customer flows, and drive performance against them, by surfacing insights, supporting tactical decisions and influencing the product strategy with a compelling evidence-based narrative that’s engaging to the full ZAVA business

What can you expect from working with us? / What's in it for you?

  • Chance to influence the future of healthcare - It is through technology that ZAVA has been able to make efficiency gains in the healthcare sector. To continue pushing boundaries and expand the company, our platform needs to evolve and grow and you will play a significant role in deciding what we do next.
  • Working across Europe in multiple countries, taking on the challenge of creating one ‘global’ service but with local needs and variations
  • Collaborate and guide talented individuals from a wide range of backgrounds. We have clinicians, pharmacists, a doctor turned developer as well as the usual folk you’d expect in a tech company.
  • A fast paced entrepreneurial environment. You define how you want to contribute to the company.  You and your team decide what is important and navigate the ambiguity that comes from being in a rapidly developing sector going through a lot of change -
  • Work on real user problems. From patients in a hurry to doctors running digital consultations, you will lead the team to solve problems that have a real impact on patients who chooses to use our services out of pocket

Day-to-day the work will encompass:

Ideally we are seeking someone with key skills and experience, we do not expect all of the following

  • Be our Lead analyst / practitioner that can run a central, embedded Insight function at ZAVA that influences how we work and how we develop patient and doctor services
  • Management of key stakeholders including C-level and senior members across the business 
  • Lead the development and maintenance  of our business intelligence tool by adding new metrics in line with emerging areas of business interest and product development
  • Own the analysis product usage, change and performance to generate insights and communicate these to stakeholders through regular published events
  • Present insights, opportunities and data strategy in a clear manner such that product design is based on objective evidence wherever possible
  • Inspire others to love and use data through effective storytelling and training. Create/support easily understood KPIs around product performance
  • Support the building end-to-end actionable product insights - publish etc using the ELT tool (DBT)
  • Collaborate with other team members to better understand user behaviour through experimentation and multivariate testing during the hypothesis/design and development process
  • Identify event tracking requirements to enable accurate reporting / measurement. Work with our developers to get these implemented effectively
  • Work closely with the data engineers and infrastructure team to improve the data pipeline and its scalability
  • Internally prioritise incoming work alongside key stakeholders and delegate this work to the team whilst taking into account the team’s capacity.
  • Review and develop best practices and quality standards and ensure they are then effectively implemented
  • Coach and mentor the data & insight team: You will establish great working relationships and help create a positive, collaborative and supportive working environment. You will work closely with your team to understand their career objectives, identify development opportunities and establish their career path.

Experience and qualifications:

  • Strong SQL skills and experience working with data warehouses (preferably in AWS)
  • Attention to detail - being able to identify anomalies in the data and spot trends before anyone else
  • Proven experience working with web tracking tools (Segment/GA)
  • Experience with DBT and Lightdash
  • Experience with marketing tools (AdWords, GTM)

Line Manager:

Adrian Butter, Chief Product and Information Officer

Application Journey:

15 minute screening call with People Partner

Short SQL task

30 minute call with the hiring manager

Take home task to be presented in a 1 hour panel interview

Benefits from the day you join:

🏖 25 days holiday + bank holidays + Birthday day off

🩺 Healthcare cash back plan through SimplyHealth, as well as advice, counselling and corporate discounts

🧘🏽 Membership to Headspace (mindfulness application)

💙 20% off all ZAVA product & services for you and your friends/family

🏡 Remote flexible working

💻 Macbook Pro

🏢 Modern office with breakfast, hot drinks, bike storage and shower facilities

🐶 Dog friendly office

Additional benefits following probation period:

💰 £500 training budget per year (after 3 months) 

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year

🌍 Opportunity to relocate to one of our global offices (dependent upon meeting eligibility criteria)

🤑 Enrolled on discretionary company bonus scheme

Core working hours

Our core business hours are 10am - 4pm. How you make up the rest of the hours, to make a total of 40 hours per week, is up to you!

Diversity is everywhere and it makes the world a more interesting place. At ZAVA we encourage diversity, welcome difference and celebrate new ideas. Everyone is welcome to apply to ZAVA, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons. Additionally, research shows that generally, men are happy to apply for positions where they fit 60% of the requirements or higher, whereas women and underrepresented groups often will not apply unless they fit the requirements almost entirely. If you think you’d be great in this role, even if you don’t match all the requirements we have listed, we’d still love to hear from you! 

Please note: certain positions will be subject to a satisfactory DBS check.

* Salary range is an estimate based on our salary survey 💰

Tags: AWS Business Intelligence Data strategy ELT KPIs Research SQL Testing UX

Perks/benefits: Career development Flex hours Gear Pet friendly Salary bonus Team events

Region: Remote/Anywhere
Job stats:  5  1  0
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