Data Analyst, Customer Success and Support

Remote - US / Canada

Full Time
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Posted 3 weeks ago

GitHub helps companies, organizations, and groups of individuals succeed by allowing them to build better software, together. The Customer Success and Support department is looking for a Data Analyst who will report into our business operations team and will provide best in class analytics and data management practices within a quickly growing organization. In addition to exceptional technical prowess, successful candidates for this role must exhibit extraordinary attention to detail, project management skills, be able to quickly build relationships with cross company partners and be responsive in a rapidly growing environment.

This role will work closely with multiple teams across the organization as we continue to grow and scale. Candidate will serve as a key subject area expert and will be responsible for reporting on data and metrics that will help inform Sales, Finance, Marketing and product decisions. This role will also pair closely with our Data Science and Data Engineering departments to assist with ETLs and rationalizing disparate data sets. 

GitHub is an exciting place to work and you'll be an important contributor and join a tight-knit environment of technical and business-minded individuals.

Responsibilities:

  • Develop, maintain and steward the metrics, reports and dashboards that guide operational efficiency, inform business decisions and encourage self-service.
  • Assist in ad-hoc analysis in support of leadership, strategic initiatives, capacity models and business reviews.
  • Collaborate closely with GitHub's Data, Sales, Finance, Marketing, and Product teams to optimize how we capture, analyze, and report business and product data.
  • Partner with Customer Success and Support leadership to assess metric needs and compile reporting requirements.
  • Integrate data from various disparate sources to deliver appealing visualizations that provide insight into GitHub’s business and simplify the comprehension for end-users.
  • Manage deliverables and expectations across multiple stakeholders while contributing to our data-driven culture.

Minimum qualifications:

  • Bachelor's degree in Economics, Statistics, Computer Science, Mathematics, Physics, Engineering, or equivalent practical experience.
  • 2+ years of data management, analytics, KPI development and BI reporting management (Looker preferred).
  • Expertise in SQL (presto, hive, postgres, mysql, etc.).
  • Demonstrates problem solving, decision-making, and process-improvement skills.
  • Experience solving/informing business challenges/opportunities through the development of analytical solutions across disparate data sets.

Preferred qualifications:

  • Experience in a Support, Customer Success, Professional Services or Sales environment.
  • Knowledge of data analysis tools (Python, R) and statistical modeling (experimental analysis, predictive modeling, machine learning, etc.).
  • Experience developing and maintaining ETLs (Airflow experience is a big plus).
  • Experience with Zendesk, Salesforce, SurveyMonkey and Discourse a plus

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

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Job tags: Airflow Economics Engineering Finance Looker Machine Learning Marketing MySQL Postgres Python R SQL
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