Data Analyst, Product

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Product Data Analysts bring together product expertise and advanced analytics skills to enable product teams to identify improvement opportunities that translate into new features and experiments.  In this role, you’ll combine research, data science, data storytelling and experimental design (i.e A/B Testing) to create product insights that contribute to the product team’s resolution making process.

This team plays an essential role in increasing awareness of the product features and user behavior that correlate with product adoption, product stickiness and trial conversions.  This team collaborates closely with product managers, product engineers, product designers, and marketing to constantly evolve Dialpad’s products.

Your Role

As a Product Data Analyst, you’ll own the advanced analytics roadmap to support the product team. You’ll work closely with Product Managers to plan experiments and perform exploratory data analysis to understand the drivers of the team’s key performance indicators. You’ll also help create predictive models in diverse scenarios (e.g cross sell models, adoption models, churn models, etc.). In addition, you’ll help bring awareness to the features that should be prioritized in each Product sprint. 

What you’ll do 

• Own the advanced analytics roadmap to support the product team
• Make proactive suggestions on product improvements based on the findings from running exploratory data analysis and experiments
• Partner with Product Managers to design experiments and monitor the impacts on existing KPIs. You are also expected to suggest the creation of new KPIs as needed

Skills you’ll bring 

• Fluent in English. All of our stakeholders are in the US and Dialpad's official language is English so an advanced level is required (both verbal and written).
• Fluent with data and visualization technologies 
• +3 years of experience as Data Analyst
• Experience with descriptive and inferential statistics (ie You are able to tell stories from data and perform statistical tests)
• Fluent in SQL (i.e able to join data from multiple sources to create a dataset that can then be assessed)
• Experience using Python for at least 2 years in a data analysis/data science context

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.