Conversational Writer | Chatbot | Jr. and Mid-Analyst

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation in 2008.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

Requirements

We have two jobs opened to work in Deploy team, the team responsible to the deliveries envolving Chatbot and IA to big clients in Sinch. We search for hands on people, that haves a technical background but is more focused in build and analyse Bot communications to guarantee the best communication between companies and users. We need:

• Knowledge of UX and UI theory and best practices
• Experience with prototyping and interface design tools (Miro).
• Use appropriate means and methods to understand and map user needs and business requirements
• Chatbot curation to propose solutions based on data
• NLP Knowledge
• Previous experience with API's
• Advanced Spanish

Big Plus!

• Previous knowledge in chatbot technologies like Dialogflow or IBM Watson
• Knowledge in cloud environments (Azure, AWS, Google)

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly!Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!