Data Analyst, Ops Excellence

San Francisco, CA

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Posted 2 weeks ago

About Opendoor: Are you intrigued by the thought of disrupting a trillion dollar industry through technology? At Opendoor, we’re on a mission to make it simple to buy and sell homes. The traditional process is broken, with an average home taking over 90 days to sell and costing thousands of dollars. We empower everyone with the freedom to move by making buying and selling a home stress-free and instant. We’ve built an exceptional team, seen strong growth, served nearly 78,000 customers (with an annual run rate of $5 billion), and raised $1.3 billion in funding. With Covid-19, the world is changing, and real estate is no exception. The coming years present a tremendous opportunity for innovation as we explore new frontiers and scale nationwide.
About the teamIn the past five years, Opendoor has expanded rapidly to 21 cities and buys and sells billions of dollars of homes per year. But, our vision is to empower everyone with the freedom to move, which necessitates making the Opendoor experience more affordable, consistent, and customer friendly in existing markets, while we also expand our coverage into new markets.  
The Operations Excellence team reports to the President of Homes & Services and is responsible for driving many of Opendoor’s most complex and cross-functional priorities from inception to scale. We use technology and process improvement to refine a very complex operating model that powers “the freedom to move”. Our scope spans the minute a home seller receives an offer from Opendoor, ends with our reselling each home we buy to the next customer, and touches hundreds of processes in between from inspecting each home before we buy it, to renovating homes to we own, to negotiating contract terms with buyers. We make both linear and step change improvements to continue to elevate how we serve customers across all of our existing markets, and expand our core platform and adjacent products (e.g., Buy with Opendoor, Mortgage) to additional markets.  
Our core team of ~15 professionals supports an org of approximately 700 people. We combine biz ops, product ops, launch and analytics and engage with a wide range of teams across the company, but define ourselves by our mission and the results we achieve, not functionally. 

You will:

  • Partner with operators and Ops Excellence teammates to drive strategic projects to improve our operations, and help scale them across the business. You’ll be responsible for identifying what analyses need to be done as well as surfacing insights and making recommendations
  • Own dashboards that help everyone from operators to senior leadership manage their P&Ls and most important metrics
  • Improve analytics infrastructure at Opendoor by creating new data tables, modifying source code for existing tables, and ensuring everything is documented

You are:

  • Quantitative and data driven: every decision and initiative at Opendoor starts and ends with what the data tells us. You’re experienced in designing analyses to prove or disprove hypotheses, and you look to data not only for the “what” (“what’s happening in our business?”) but the “so what” (“why does this matter and what is it telling us about potential next steps?”)
  • A systems thinker: you’re a strategic thinker who can go deep on a business and understand its core drivers; you’re also biased to action and know that the true test of an idea comes when we try it out in the real world.
  • Highly collaborative: You’re excited about working across all of our regions and across all levels of the organization: with our leadership team, our functions, our GMs, and our city operations teams. You’re comfortable not just surfacing data-driven insights but communicating them effectively as well.
  • Customer-first: You care about our customers, and you understand that we exist, first and foremost, to serve a customer need. Selling a home is stressful and emotional, affecting a our customers’ largest asset. You’re mindful of that in everything that you and the team do.
  • Hungry and energetic: You’re determined to become an expert on Opendoor data and help our operators meet ambitious goals

Qualifications:

  • 2-5 years of work experience with 1+ years in analytical role
  • Proficiency in SQL and visualization tools (e.g., Tableau, Mode, Looker, etc.)
  • Self-motivated and excited about driving operational excellence
  • Excellent verbal, written, and visual communication skills
More About UsWant to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
We Offer the Following Benefits and Perks:- Full medical, dental, and vision with optional 70% coverage for dependents- Flexible vacation policy- Commuter Benefit stipend- Generous parental leave- Paid time off to volunteerPlease note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
Opendoor values OpennessOur team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
Job tags: Looker SQL Tableau