Team Leader for Service SAP Data Management

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timișoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 

Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Work #LikeABosch

Job Description

• Identifies situations that might alter the quality of the services provided and proposes measures to overcome such situations;
• Creates concept and checks procedures/work instructions;
• Keeps the Project Manager constantly up to date regarding the activity within the project/service;
• Is consulted on developing the BCP (Business Continuity Plan) concept, on Risk Management as well as on drawing up the project strategy;
• Monitors the feedback provided by other departments regarding various situations and takes all appropriate measures to correct potential errors; 
• Monitors and interprets the project-specific KPIs (Key Performance Indicators), while also proposing and applying measures to improve them;
• Is responsible for creating the project/service OrgChart;
• Submits monthly attrition reports;
• Keeps in touch with the client’s designated contact persons throughout the project/service;
• Plans the on-site visits of the clients;
• Is responsible for the internal escalations (to the management) as well as the external ones (to the client);
• Prepares and submits regular reports (on a daily, weekly and monthly basis) or exceptional reports, as requested by the client or the management;
• When necessary, travels to the client’s location or communicates with the client via conference calls;
• Records the standard messages (IVR/Auto responder) if the case;
• Makes sure that the procedures and work instructions are correctly enforced within the team;
• Creates the working schedule/shift plan and informs the team about it;
• Coordinates, supervises and provides support to the subordinates;
• Personally make decisions, should a critical situation arise;
• Constantly monitors and evaluates the subordinates;
• Periodically organizes performance evaluation sessions for his/her team and fills out the evaluation form;
• Periodically organizes feedback and coaching sessions for each subordinate, while proposing incentives and disciplinary measures;
• Monitors and interprets KPIs for each subordinate, while proposing improvement measures;
• Monitors the activity of the subordinates (punctuality, discipline, leave of absence, attendance);
• Steers the team`s daily activity allocation
• Organizes and chairs team meetings, in order to inform his/ her team about any internal or external topics that are relevant to their activity;
• Prepares, checks and submits the OM1 file to the Financial Department, while receiving information regarding the OM2 file, the acceptance bills of the projects/services he/she is responsible for, the financial/operational forecast and the Business Plan;
• Provides support to the Quality department in the Continuous Improvement Process (CIP);
• Discusses any queries regarding procedures, work instructions, products and services with the Quality department;
• Is familiar with and abides by the Integrated Management System - Handbook and Procedures (Quality, Environment, Occupational Health and Safety), which concern one’s activity;
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Qualifications

• University Diploma;
• Language: English advanced written and speaking; 
• Computer literacy: MS OFFICE;
• Basic managerial skills, efficiency in coordinating meetings and solving problems;
• Excellent communication skills;
• The ability to work under pressure;
• The ability to train and advise the team;
• Promoting the image of the company;
• Autonomous, responsible, positive, flexible, proactive person.

Additional Information

#LikeABosch Benefits:

• Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
• The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
• Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 25 Ron;
• Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your team Leader;
• Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time. This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information. During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office);
• Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
• Psychological counseling – Through the medical subscription, you can benefit from a number of free psychological counseling sessions at Clinicile Oana Nicolau and a discounted price afterwards. Stress management, anxiety, parenting, burnout, psychotherapy individual and for couples, are all topics you can address;
• Relocation package - If you’re being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply). This is a one time fee, paid together with your first salary;
• Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honor you with an attractive bonus;
• Language courses – A new language is a key to a new world, so we invite you to learn languages in your free time, and get a discount of up to 1200 RON/ year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module;
• Professional development - Great opportunities to develop yourself within the company;
• Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus; 
• Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas and for Easter. Your children will enjoy this benefit too, as they will also receive 150 Ron;
• Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
• Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 23 days. From 2023, we will start with 25 days;
• Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio; See also: flexible benefits;
• Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community and many
  others;
• Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others; 
• Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
• Professional Development - Great opportunities to develop yourself within the company;
• Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset - More than 10 different nations are  represented  and  several  Languages are  spoken  by  our  colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
• Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office.