Senior Data Scientist - Merchant Services (Remote, North America)

Company Description

Shopify is the world's first 'retail operating system'. It has evolved over 16 years of making commerce better for everyone. From building a new product feature on our commerce platform, to helping a merchant troubleshoot an issue over the phone, the mission has always been about empowering merchants through our work. Leveraging our data has always been essential to this mission. Products like App Recommendations, Capital, Marketing Recommendations, and Shopify Markets are all powered by data products and algorithms that benefit merchants, not just through their data, but through the entire history of commerce on Shopify.  

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across the Americas where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Job Description

Data science is a crucial part of Shopify’s mission to make commerce better for everyone. We’re the only team able to talk to all of our merchants; we represent their voice here at Shopify.  not only when we build for them, but when we figure out what to build and how to build it. This principally includes two types of work: building products directly backed by data (e.g. machine learning models), and listening to their voice to figure out what to build and how to build it.

Our Data Scientists focus on pushing products and the business forward, with a focus on solving important problems rather than specific tools. We are looking for talented data scientists to help us better understand our merchants and buyers so we can help them on their journey. 

Team Specific Details:

Within Merchant Services, our job is to build superpowers that put small businesses on a level playing field with the largest e-commerce players.

As a Senior Data Scientist, you are expected to play a crucial role pushing forward product development. Senior Data Scientists do this by informing product strategy and execution, building a strong operating picture allowing us to move quickly, and/or improving underlying algorithms, heuristics and rules powering individual products. We expect a high degree of autonomy and proactivity.

Responsibilities: 

• Proactively identify and champion projects that solve critical problems for merchants

• Partner closely with product, engineering and other business leaders to influence product and program decisions with data

• Own the operating picture and use a strong analytical toolbox to highlight opportunities and guide execution

• Build actionable KPIs, production-quality dashboards, informative deep dives, and scalable data products

• Influence leadership to drive more data-informed decisions

• Define and advance best practices within data science and product teams

Qualifications

• 4-6 years of commercial experience as a Data Scientist ​​​​​​solving high impact business problems

• Proficiency in SQL and experience with software engineering fundamentals

• Experience with applied statistics and general quantitative problem-solving

• Demonstrated ability to translate analytical insights into clear recommendations and effectively communicate them to technical and non-technical stakeholders

• Curiosity about the problem domain and an analytical approach

• Strong sense of ownership and growth mindset

 

Experience with one or more:

• Deep understanding of advanced SQL techniques

• Expertise with statistical techniques and their applications in business

• Masterful data storytelling and strategic thinking

• Deep understanding of dimensional modelling and scaling ETL pipelines

• Experience launching productionized machine learning models at scale

• Extensive domain experience in e-commerce, marketing or SaaS

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.