Senior Data Science Manager - Buyer Trust (Remote, North America)

Company Description

Shopify is the world's first 'retail operating system'. It has evolved over 16 years of making commerce better for everyone. From building a new product feature on our commerce platform, to helping a merchant troubleshoot an issue over the phone, the mission has always been about empowering merchants through our work. Leveraging our data has always been essential to this mission. Products like App Recommendations, Capital, Marketing Recommendations, and Shopify Markets are all powered by data products and algorithms that benefit merchants, not just through their data, but through the entire history of commerce on Shopify.  

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across the Americas where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Job Description

On the Buyer Trust team, we believe that buyers want to be able to trust independent merchants. Shop Promise helps merchants build this trust by showing potential buyers a guaranteed and branded delivery estimate across the buyer journey. Now that Shop Promise has been launched, we are looking for a strong leader to take the Buyer Trust Data Science team to the next phase in their journey. You’re joining a team in the early stages of building a product that has the potential to be transformational for merchants across the globe. 

You will be:

• Leading a team of super-talented data scientists

• Guiding the short-term and long-term data science strategy for the Buyer Trust team

• Providing technical leadership to our data science team as they analyze data, run experiments, create models, and build data products 

• Joining a cross-discipline product leadership team and contributing to the strategic decisions that guide the team’s roadmap

• In partnership with product managers, engineers, and designers, building product experiences that enable Shop Promise to scale across our merchant base

This unique role combines global scale in a hyper-growth and fully remote environment. For the right individual this is the challenge and the opportunity of a lifetime.

Some of the Data Science & Engineering members you’ll work with:

• Mike Develin, Director of Data Science (Merchant Services)
• Josh Kraut, Sr. Data Science Manager
• Rohit Mishra, Director of Product, Markets and Buyer Trust
   

Qualifications

You Need To Have:

• Acted as a thought leader at the product leadership level - you are able to drive the roadmap and are comfortable and confident working with, and making strong recommendations to a product leader. You get to the root of problems faced by merchants to create data solutions and products to solve these challenges

• A demonstrated track record of attracting top data science/analytics talent, developing high-performing, high-trust teams, and a knack for keeping top talent happy, challenged, and striving for impact

• Exceptional problem solving and analysis skills combined with the ability to synthesize and effectively communicate findings to both technical and non-technical stakeholders

It would be great if you have previous experience with:

• Applying machine learning algorithms in a large-scale production setting

• Familiarity with the Logistics industry

Additional Information

All your information will be kept confidential according to EEO guidelines.

If you’re interested in helping us shape the future of commerce at Shopify, click the “Apply Now” button to submit your application. Please submit a resume and cover letter with your application. Make sure to tell us how you think you can make an impact at Shopify, and what drew you to the role. 

As there are multiple positions, this posting will remain live until all positions have been filled. Successful candidates can expect to hear back from us within 2 weeks of application.

#LI-REMOTE

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.