Public Cloud Data Protection Engineer

Company Description

Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments.

Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.

Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Public Cloud Data Protection Engineer.

Job Description

Your tasks will include:

• Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing.
• Acting as a technical focal point in relationships to fellow IT Professionals.
• Researching and troubleshooting customer problems and inquiries.
• Updating and working assigned cases in a timely manner.
• Contributing to documentation to build Veeam’s knowledge base.
• Technical documenting of all customer interactions accurately and within SLA in our CRM tool.
• Contributing to documentation to build Veeam’s knowledge base.
• Proactively staing up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.

Qualifications

What we expect from you:

• Fluent English (reading/writing/speaking).
• Previous troubleshooting/administration experience is required.
• Expertise in the following areas: Microsoft Azure (VMs, blob storage; roles, regions, security groups etc.), Amazon AWS (S3, EC2; roles, regions, security groups etc.), Google Cloud Platform (VMs, blob storage, VPC network, regions etc.), Microsoft SQL (SQL Studio, simple queries), Microsoft Windows Server administration, Linux administration, Networking (TCP/IP, firewalls, tools), Backups (concepts, software solutions etc.).
• Ability to quickly learn, understand and explain technical information.
• Ability and desire to take ownership of client issues through resolution.
• Excellent time management skills.
• Ability to work in a fast-paced environment.

Additional Information

• Benefit from excellent rewards & competitive compensation;
• Welcome bonus in the amount of 2 monthly gross salaries;
• Premium private health insurance modules for you and your children;
• Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
• Meal vouchers;
• Create your own benefits package including access to more than 5000 choices;
• Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
• Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
• International environment with culturally diverse atmosphere and exposure to large projects.

In addition, when we’ll be back at the office, please include this one too:

• Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee.