Senior Data Analyst

Chennai, India

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

This is how your typical day will look like:

  • Ability to provide business insights by understanding data/metrics generated out of Enterprise BI Environment.
  • Understand business processes and evaluate BI impact and help in designing BI Solution as part of Transformational initiatives.
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Conducting meetings and presentations to share ideas and findings.
  • Documenting and effectively communicating your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with business stakeholders, technologists, and managerial staff.
  • Ensuring solutions meet business needs and requirements.
  • Performing solution testing and preliminary user acceptance testing.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.

Qualifications

  • Between 5-7 years of relevant experience in business analysis or a related field.
  • Strong SQL skillset
  • Strong knowledge of SaaS metrics and an understanding of business domains (Finance, Sales, Product Analytics).
  • Excellent experience in analyzing and presenting business insights after understanding Organizational Data/Metrics
  • Fundamental analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Experience in creating detailed reports and giving presentations.
  • Excellent planning, organizational and time management skills.

Good to have:

  • Working expereince on Power BI dashboard
  • Python (knowledge/hands on)

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰

Tags: CX Finance Power BI Python SQL Testing

Region: Asia/Pacific
Country: India
Job stats:  20  6  0
Category: Analyst Jobs

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