Operations Specialist (Data & Strategy)

Bengaluru, Karnataka, India

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Location: Bengaluru,Karnataka,India

Who are we? 

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

“Hustle Mode ON” is the motto we live by. 

  • Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
  • With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
  • Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
  • Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
  • Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights


What will you get to do?

  • Collaborate with cross-functional teams at Whatfix to identify and develop strategies that enhance customer value.

  • Serve as a liaison between customer-facing teams and internal departments to ensure alignment on customer needs and organizational objectives.

  • Utilize analytical skills and data-driven insights to identify and address business challenges, optimizing overall performance.

  • Data governance - Ensuring data accuracy, identifying and solving for data mismatches.

  • Develop scripts and tools to automate data collection, cleaning, and processing tasks.

  • Interpret and analyze data using statistical techniques, and provide actionable recommendations.

  • Develop data models and dashboards for tracking KPIs.

  • Fulfilling varied Reporting requirements across different teams/stakeholders.


What you need to have: 

  • Bachelor's in Data Science, Statistics, Computer Science, Mathematics, or a related field.

  • Proven experience as a Data Analyst or in a similar role, preferably in Operations domain.

  • Proficiency in data analysis tools and software such as SQL, Python or R..

  • Experience with data visualization tools like Tableau, Power BI, or similar.

  • Strong analytical and problem-solving skills.

  • Excellent communication and presentation skills.

  • Attention to detail and a commitment to accuracy.

  • Ability to work collaboratively in a team environment.

  • Knowledge of database management systems and data warehousing concepts is a plus.

  • SaaS experience preferred.

  • Working knowledge of Salesforce/CRM preferred.


Perks & Benefits (India) 

  • Best-in-class medical insurance coverage
  • Free lunch & dinner buffet 
  • Doorstep cab drop facility 
  • Education Sponsorship 
  • Scope to represent Whatfix at global events
  • We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers


Please Note:

  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
  • We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Tags: Computer Science Data analysis Data governance Data visualization Data Warehousing KPIs Mathematics Power BI Python R Salesforce SQL Statistics Tableau

Perks/benefits: Health care Insurance Startup environment Team events

Region: Asia/Pacific
Country: India

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