Senior Data Analyst (Distributed - Canada)

Thinkific is a software platform that gives anyone, anywhere the ability to easily create, market, and sell their own online courses. We believe in impactful and innovative work: our team of 400+ Thinkers is building and expanding an incredible product that empowers creators around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Do you love taking numbers and raw data and turning them into meaningful and actionable insights? We’re looking for a Senior Data Analyst to join us at Thinkific. 

As a Senior Data Analyst, you will be an integral support to our Research & Development and Go-to-Market teams as they work to execute the company vision. Reporting to the Director, Data, you’ll be a key part of the Data team that is committed to business visibility, performance measurement, opportunity discovery, and providing data-backed recommendations. Using data, visual analytics, and effective communication, you will share reporting and analyses that enable stakeholders to respond to feedback by iterating and continuously improving their efforts. Acting as a champion for data-driven decision making, you’ll work to collaborate with, educate, and empower stakeholders to leverage data to glean new insights. 

Your goal will be to help stakeholders make better decisions and constantly improve their efforts by promoting data and insights. Here’s how you’ll accomplish this: 

• Analyze customer data, generate insights, and find opportunities related to the early and ongoing success of our Creators
• Understand how customers flow between Acquisition, Retention, and Monetization to proactively identify opportunities to increase revenue
• Ensure that data is structured, organized, and accessible to stakeholders and build out reporting capabilities for accurately tracking key metrics 
• Research and analyze user flows, funnels, activation, retention, and qualitative feedback to derive insights & themes and present opportunities that support the Product & Marketing teams
• Assess the sensitivity and opportunity of building out new features and enhancing existing ones
• Advocate for the use of data for decision making through knowledge sharing, data literacy education, and training programs

The person we have in mind likely:

• Has 3+ years of experience in a data role or data analysis environment
• Deeply understands mapping data to the customer journey and how that influences business strategy and direction
• Demonstrates a solid understanding of statistical and data modeling concepts, including experience accessing, transforming, and analyzing data from a variety of sources
• Is proficient in SQL, Excel, and at least one BI tool such as Mode, Tableau, or Looker
• Builds trust with stakeholders across an organization. They’ll understand their needs and effectively communicate to convey the results of analyses using dashboards and both written and verbal reports
• Is well-versed with experimentation and A/B testing methodologies and best practices
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business 

These things would also be nice, but we think you could learn them on the job: 

• Knowledge of key SaaS metrics and an interest in customer analytics, spanning both product and marketing
• Experience with tools, languages, and platforms that make up a modern data tech stack. This probably includes dbt, Amplitude, Mixpanel, LookML, and/or BigQuery ML
• Familiarity working with JIRA and data techniques in Python and/or R
• Enthusiasm about data enablement and self-serve analytics

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We’re also committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.       

What you can expect if you join Thinkific:

• An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing culture—we’re one of the Best Workplaces in Canada and a Top Small & Medium Employer!
• The chance to build, improve, and innovate on a platform that’s driving positive impact—we already support 50,000+ active creators in over 165 countries.
• A competitive compensation package. This includes your base salary, equity, and an Employee Share Purchase Plan, on top of some great perks. 
• Comprehensive benefits starting on Day 1. We have health, vision, and dental coverage for you and your family, plus $3000 for mental health care and a health or personal spending account.
• A flexible work environment—choose to work from home, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery. 
• An open vacation policy and flexible work environment. Our team takes a minimum of 4 weeks vacation each year and makes work fit into their lives (not the other way around).
• Career growth. We put an emphasis on your development with our annual Learn and Grow fund, training, mentorship, coaching, and internal promotion opportunities.
• A home office setup. You’ll be ready to succeed with a company-owned Macbook Pro and a budget to get a desk, chair, or any accessories to help you work comfortably and productively. 
• Generous parental leave top-ups for up to 32 weeks, as well as fertility coverage through our group benefits plan.
• A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!