Data Operations Analyst
New York City
Applications have closed
Justworks, Inc.
Run your small business with Justworks’ simple PEO & payroll solutions. From HR software & compliance to company benefits, get expert support now!At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Who You AreYou are passionate about implementing operational controls and systems for data teams. You are customer-obsessed and enjoy advocating for improvements on processes/workflows that unlock internal teams capabilities. You are delivery-minded and know how to balance immediate action with solutions that produce long term impact. You have a keen sense of the big picture and can effectively drive projects towards realistic and measurable business outcomes.
As the Data Operations Manager, you will play a key role in leveling up Data Services team operations and organizational data practices. You’ll own and implement repeatable processes that help align Data Services w/ the rest of the organization, serving as a systems expert on data services operations and org data management. This hands-on, cross functional role interfaces closely with various internal teams (Business Operations, Product Management, Strategy & others) to ensure we have processes and protocols in place to manage data and knowledge effectively and ensure alignment with data principles and org priorities.
The Justworks Data Services team is a diverse group of fun, collaborative and experienced data professionals who are passionate about providing our internal and external customers with trusted data that is easy to use and understand and is well integrated across our product and org operations. Data Services team members can expect to build data products and solutions that create a lasting impact on our business and drive long term growth.
Your Success ProfileWhat You Will Work On
- Work with Data Services team members to define end-state outcomes and evaluate how data and processes need to be changed/ improved to make it easier to collaborate and get work done
- Develop documentation for data management practices and quality controls on behalf of the Data Services
- Evaluate end-customer issues/needs and engage with appropriate stakeholders to develop, enhance, and automate processes for data and knowledge management
- Work with our Business, IT Security, Legal and Software Development teams to ensure our data processes and procedures are in compliance and that we are adhering to applicable data use agreements
- Assist in the development of systems and processes for data quality monitoring/ reporting, operational controls related to privacy, data handling & compliance, onboarding/ offboarding end users and vendor cost management
- Serve on enterprise data governance initiatives as the dedicated Data Services team data steward to ensure proper feedback loops between new data governance policies and implementation of said policies within systems
- Document and manage data updates in data dictionaries in partnership w/ organizational data stewards
- Manage data subscriptions, data vendors and data-use agreements, where applicable
- Perform other related duties as assigned.
As a Data Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Customer focus - builds strong customer relationships and delivers customer-centric solutions.
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
- Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Results-driven - consistently achieves results, even under difficult circumstances.
- Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
- Minimum of 3 years experience managing, processing, and applying quality control metrics and processes
- Strong track record of prioritizing operational improvements based on impact & effort
- Strong ability to use systems-based frameworks to assess complex issues and provide solutions that address systemic problems
- Strong understanding of the full data lifecycle, inclusive of data governance principles & practices through to implementation of data management systems & practices
- Some experience developing and embedding data quality programs
- Strong data & technical acumen with the ability to work with various types of data
- Proven ability to work among a large multidisciplinary team w/ a collaborative, silo-free mindset
- Comfortable liaising and influencing at all levels, with both technical and non-technical stakeholders.
- Some knowledge of CCPA/ GDPR/ PCI and national data protection laws
- Experience with project/ operations management tools and methodologies
- Excellent written and verbal communication particularly around standards & process; comfortable working independently and as part of a collaborative team, and excellent critical thinking, analytical skills, and judgment
- Experience w/ Heap a plus but not required.
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Please Note: We believe Justworks has a responsibility to support efforts to get as many people vaccinated as possible. We’re committed to safeguarding the well-being of our employees, their families and the broader community from the risks associated with COVID-19. Because this position requires onsite work, this position will require the successful candidate to show proof of vaccination against COVID-19. As an equal opportunity employer, Justworks will provide reasonable accommodation to those individuals who are unable to be vaccinated in accordance with its obligations pursuant to applicable federal, state, provincial, and local law.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
Tags: Data governance Data management DataOps Data quality Privacy Security
Perks/benefits: Career development Startup environment Team events Wellness
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