Senior Manager, Research Scientist - AI Trustworthiness and Governance Lab

Montreal, QUEBEC, Canada

Applications have closed

ServiceNow

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

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Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

Fundamental research learnings are passed along to the rest of the ATG through our innovation pipeline. In this role, you will lead the newly-formed AI Trust & Governance Lab whose objective is to promote the research breakthroughs in trustworthy AI by equipping developers and scientists across the organization with new capabilities. Our team validates that those state-of-the-art technologies are relevant and scalable to meet the most challenging needs of ServiceNow’s customers. 

Le Groupe de Recherche de ServiceNow travaille à repousser les limites de ce que l’IA permet de faire pour l’entreprise d’aujourd’hui. Ces avancées sont partagées au reste du GTA à travers notre processus d’innovation. Pour ce poste, vous gèrerez le nouveau laboratoire sur la fiabilité et la gouvernance de l’IA. L’objectif de cette équipe est de valoriser les percées d’une IA digne de confiance en les rendant disponibles pour le reste des scientifiques et des développeurs de l’organisation. Son rôle est donc de s'assurer que ces nouvelles technologies sont utiles et capables de répondre aux exigences les plus complexes des clients de ServiceNow. 

Role

Applied research is the process through which we apply fundamental concepts to the real world in all its imperfect and unpredictable glory. In this role, you will build, lead and manage the applied research team responsible for . You will be part of the Research leadership team and will contribute to the evolution and growth of ServiceNow Research. You will thrive in this role when you are a strong communicator and problem-solver: necessary to bridge the gap from fundamental research through applied research, to early production work.  You will also have to bridge all aspects and disciplines that are essential to building trustworthy AI such as engineering, design, data governance, machine learning and social acceptance.

La recherche appliquée est le processus à travers lequel nous appliquons des concepts fondamentaux au monde réel dans toute son imparfaite et imprévisible splendeur. Pour ce rôle, vous bâtirez et dirigerez l’équipe de recherche appliquée. Vous ferez également parti de l’équipe de leadership du groupe de recherche et devrez contribuer à l’évolution et la croissance de ServiceNow Research.  Vous vous épanouirez dans ce rôle en ayant de bons talents de communication et de résolution de problèmes : des talents nécessaires pour faire le pont entre la recherche fondamentale, la recherche appliquée et le début des travaux de mise en production. Vous aurez également à relier les différents aspects et disciplines nécessaires au développement d’une IA digne de confiance, tels que l’ingénierie, le design, la gouvernance des données, l’apprentissage machine et l’acceptabilité sociale.

 

Qualifications

To be successful in this role you have:

  • A MSc with 8 years of experience (preferably in industry) or a PhD in a relevant field with 4 years of appropriate experience. 
  • Capacity to drive a vision of governance and trustworthy AI in industrial R&D context 
  • Experience in managing cross-functional teams 
  • Passion for and past work in trustworthiness and governance-related topics.  
  • Experience working with AI/ML models and techniques 
  • Ability to manage projects portfolio with self-directed initiatives, including budget and to direct an applied research team. 
  • Familiarity with doing a literature review, evaluating, and implementing (sometimes from scratch) the best solution found. 
  • Capacity to deal well with ambiguity, prioritizing needs, and delivering results in a dynamic environment. 
  • Ability to communicate research findings to a non-research audience.  
  • A “getting things done” mindset. 

Pour réussir dans ce rôle, vous avez : 

  • Une maitrise avec huit ans d’expérience pratique (préférablement en entreprise) ou un doctorat dans un domaine pertinent suivi de 4 ans d’expérience appropriée. 
  • Une capacité à développer et mener une vision de fiabilité et de la gouvernance de l’intelligence artificielle dans un contexte de R&D industriels. 
  • Une expérience de gestion d’équipe multifonctionnelle 
  • Une passion et de l'expérience sur les sujets liés à la fiabilité des modèles d’IA. 
  • De l’expérience avec les modèles d’IA est un atout. 
  • Une habileté à gérer un portfolio de projets autonomes, incluant le budget et de diriger une équipe de recherche appliqué. 
  • Une familiarité à faire une revue de la littérature ainsi que l’implémentation (parfois à partir de zéro) de la meilleure solution que vous avez trouvée. 
  • Une capacité à travailler avec l’ambigüité, prioriser les besoins et produire des résultats dans un environnement dynamique. 
  • Une habileté à vulgariser des résultats scientifiques à une audience qui n’a pas d’expertise en IA. 
  • Une attitude qui priorise les résultats plutôt que les méthodes.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰

Tags: Data governance Engineering Industrial Machine Learning ML models PhD R R&D Research

Perks/benefits: Career development Flex hours

Region: North America
Country: Canada

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