Data Specialist - Customer Service Strategy

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GET TO KNOW US

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy. 

We are hiring a Data Specialist - Customer Service Strategy to our Customer Experience team in São Paulo, Brazil! 

As a Data Specialist focused on Customer Service Strategy your main goal is to optimize performance of different CX areas. You'll be responsible for identifying global opportunities and proposing action plans to maximize the results of the CX operations and initiatives, besides keeping a close relationship with other areas to guide Gympass service and product improvements.
This role suits those who are analytically strong, proactive and want to make an impact by turning these opportunities into actions.

• Strategic analysis aiming at performance optimization (efficiency and quality of the CX operation);
• Think outside the box to consolidate, structure and analyze data (qualitative and quantitative) related to customer service to identify opportunities and valuable insights to business;
• Communicate with business stakeholders, propose and enable action plans to achieve the area’s targets.

• Previous experience in a consulting and/or analytical role;
• Previous experience with customer service/ call center is a plus;
• Experience in data analysis and interpretation (understands how to analyze metrics and data, in order to take appropriate action);
• Excel and SQL knowledge required; Python knowledge is preferred;
• Passion and curiosity for the consumer/customer and a desire to really make a difference;
• Advanced writing and speaking English skills;
• Strong analytical, organizational, and communication skills.

We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs! Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours. 

GYMPASS: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

BR: Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation 

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Gympass… Follow us on Instagram @gympasscareers and LinkedIn!

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Gympass, we welcome and celebrate your authentic self.

Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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