Data Analyst

The Customer Services department within ETG strives to continuously improve customer experience by
driving changes through automation, processes, and quality improvements. We are looking for an
inquisitive Data Analyst who will play a key role in enabling data and insights to key stakeholders which
will enable them to support that mission.
You have had good experiences in dealing with data and providing business reporting. Experiences in
using BI tools (such as Tableu, Qlik, Data Studio, Power BI) SQL skills will be very handy. You are
comfortable in working with complex and multidimensional data as well as communicating around that.
The role will be based in Mumbai and you will have stakeholders across the global Customer Services
organization.
In the role of Data Analyst, you will report to the CS Reporting Lead.
Responsibilities
● Support in reporting customer services performance and KPI reports
● Collate and maintain productivity dashboards for multiple departments to track performances on
day/week/month level.
● Create and maintain dashboards of key areas related to customer services to enable insights and
showcase operational performance
● Enabling data for multiple departments based on the requirements using SQL.
● Coordination with multiple stakeholders to deal with Data requests

Requirements

Personality
● Self-driven and eager to make a difference
● Have agility and thrives to work in a fast paced and dynamic environment
● A good communicator who creates awareness
Profile
● Good knowledge of Excel/Google Sheet/Data Studio using databases to help maintain
dashboards.
● Good knowledge of SQL & using databases to help develop insights
● Ability to deal with larger data sets.
● 3-5 years of experience in reporting background from a similar reporting role.
● Experience on Qlik Sense / Power BI / Tableau will be an advantage.
● Well versed with excel formulas like if / Ifs / Pivot table / Sumif / Sum ifs / Vlookup plus match etc.
● Experience from BPO industries will be an advantage

Benefits

Best in the Industry