Machine Learning Product Manager (Canada, Remote)


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The best cloud based small business accounting software. Send invoices, track time, manage receipts, expenses, and accept credit cards. Free 30-day trial.

About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.


The Opportunity - Machine Learning Product Manager

This is a fixed term role (12-month term)

We’re looking for a ML Product Manager to envision and execute on a strategy and product roadmap that brings AI capabilities to both FreshBooks and our customers. You will create product strategies and map out features that help build a better working world using Data Science. Strong commercial experience in AI/ML technologies is a must. You will work independently and excel as an individual contributor as part of a team of scientists, ML & software engineers. You will be working with senior management and stakeholders to define scope, deliverables, and produce project plans that support our business growth goals. In this role, you will be focused on our various machine learning products that create frictionless experiences for all our customers to subscribe to and consume FreshBooks. You will be working with multiple teams to help identify, test and create packages and offerings that enable each customer to extract the most value from FreshBooks. You will develop a deep understanding of their needs and can help create experiences that are unique to their stage, vertical and segment.

If you are passionate about taking on big challenges head-on, delivering simply amazing experiences for our customers, and are ready to back it up with results for our business — this opportunity is for you.

What You'll Do:

  • Execute on product strategy and roadmaps that supports both development teams and business leaders.
  • Organize experts from business partners, data scientists,  and engineers to create shared goals for AI/ML products.
  • Confirm that all business requirements are met throughout the product life cycle which includes overseeing the development, management, and maintenance of ML models and pipelines.
  • Work with business stakeholders to foster product adoption and improve overall data literacy.
  • Collaborate with internal team members on the product management strategy and ways of working that helps to build team culture.
  • Play a key role in developing the strategy of measuring AI/ML product value for the organization to help prioritize product development and iterations.
  • Ensure product scope, requirements, and deliverables are well communicated, documented and included in our data product assets library.
  • Be informed on sprint planning, backlog review and project prioritization.

What You'll Bring to the Role:

  • Minimum of 4+ years experience helping to deliver a variety of business projects with a proven track record of delivery excellence that span multiple departments and goals
  • Previous work experience working with Data Science, Analytics and Data teams 
  • Demonstrated work experience in data product management (growth-stage company experience a plus) and working with agile teams and organizations.
  • A proven track record of bringing major features to market fast, and iterating based on customer feedback (familiarity with “lean” methodologies a plus)
  • Shown ability to develop compelling go-to-market strategies across multiple channels, and measure your impact
  • Strong understanding of the fundamentals of deep learning, and machine learning, e.g., over-fitting, IID data
  • Strong understanding and development of subscription pricing, packaging, and SKUs; previous experience in segment-targeted promotions an asset
  • Work experience or strong understanding of data and different product categories
  • Responsible for managing and improving quality of data products, processes and services to ensure top and bottom-line growth and achievement of our product goals.
  • Comfortable working with cross-functional teams of data & machine learning engineers, data scientists and business analysts to understand the challenges and trade-offs that come with building and delivering extraordinary products. 
  • Proven ability to collaborate across disciplines and agree on the best approach, always keeping our customer in mind
  • You're a passionate leader and an excellent communicator, with a keen eye for great UX. You are responsible for your results and can report out to partners and execs on the adoption, engagement, and key metrics of Data Science products launched in-market
  • You have the ability to think “big picture” and develop a compelling vision for your product or feature
  • Empathy is a strong suit - you can spend time with external and internal customers to develop a deep understanding of the challenges of small businesses; and be able to document, analyze, and synthesize their needs into a compelling product vision and a prioritized roadmap
  • A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
  • Grittiness. You never hesitate to roll up your sleeves and pursue something hands-on

You'll stand out If

  • You are data-driven; you can understand the unit economics of our business, know which one you’re trying to impact, and how to know if you’re successful

What we can promise you

  • A dedicated and talented product team that employs lean-agile practices to deliver game-changing experiences.
  • An incredible growth opportunity: you’ll learn a lot about what it takes to ship great software and you’ll learn it from the best people out there.
  • The opportunity to deliver product features that instantly get used by millions of users around the world. We follow the user-centered design in everything we do, and you’ll be spending your first month on our support team (as all new FreshBookers do), just talking to them.


Our Commitments to You

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:

  • 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
  • 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
  • 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and remote FreshBookers receive a home office credit to set up your home office.
  • 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 
  • 🚀 Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.



Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or


Tags: Agile Deep Learning Economics Excel Machine Learning ML models Pipelines UX

Perks/benefits: Career development Equity Health care Home office stipend Medical leave Parental leave Wellness

Regions: Remote/Anywhere North America
Country: Canada
Job stats:  12  0  0

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