AI/ML GTM Specialist - Contact Center Intelligence (CCI), Contact Center Intelligence

Job summary
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, AIML background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Do you want to join one of the fastest-growing organizations within Amazon Web Services (AWS)? Join the Worldwide Specialist Organization (WWSO) AIML team as a Business Development Specialist!

As a Worldwide BD Specialist, you will own the growing adoption, utilization, and revenue for an AWS service worldwide. You will gather customer and industry needs and partner with AWS product teams to innovate, develop, and deliver AWS offerings. BD Specialists are technically savvy resources responsible for identifying opportunities to innovate with customers, influencing the AWS product roadmap, and driving revenue for a specific AWS service. As a BD Specialist, you will own, develop, and implement technical go-to-market plans and sales plays for new or existing services, and drive customer and partner engagements by participating in AWS field enablement activities. You will also identify gaps in AWS products or feature sets based on customer insights and partner with internal product teams to win strategic customer workloads and drive business revenue.

The WWSO AIML team positions AWS as the best place to run pre-trained AI and Machine Learning workloads. Our team helps customers leverage AI and ML to address business challenges unlocking new revenue sources, making them more efficient, and customer focused. As a Business Development Specialist on the AIML team, you will create scaled GTM motions for Artificial Intelligence services to expand adoption of these services into new or existing customer segments. This position is focused on our portfolio of language-based AI services and will focus on scaling these services worldwide across a variety of channels.

The WWSO works backwards from customers to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist sales, and technical solutions architecture. As part of WWSO, you’ll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

This position is virtual and can be based in California in the United States.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have 13 employee-led affinity groups, innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Basic Qualifications

Basic qualifications
• 8+ years of experience with technical business development, sales, strategic partnerships, and program/product management
• 5+ years of industry experience with AIML workloads for language and vision services, and contact center infrastructure and applications.
• Experience influencing and negotiating with customers, up to the c-suite or VP level
• Experience in describing and selling technical cloud services or software technology products

Preferred Qualifications

Preferred Qualifications
• College/university degree
• AWS Cloud Practitioner certification
• In-depth understanding of cloud technologies, software development, and solutions architecture
• Ability to work autonomously with medium oversight or direction from leadership
• Excellent business judgement and the demonstrated ability to think and act both strategically and tactically



Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.