Business Intelligence Engineering Manager

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

The Third Party Response Analytics team at Cash App plays a critical role in building high-trust relationships between Cash and the external parties we work with, such as partners, regulators, and others. Our north star is empowering relationship owners within Cash to self-service the vast majority of these requests quickly and accurately through the automated tooling and reporting developed by our team. We are seeking an experienced Business Intelligence Engineering Manager to help us continue growing the impact of this high-performing team.

Your team will be highly visible, partnering directly with a variety of stakeholders at all levels across Cash App to identify and implement opportunities for automating the data supply chain and enhancing reliability. You will play a pivotal role in managing cross-functional relationships, guiding the design and development of innovative solutions, and ensuring the seamless integration of data processes. As a leader, you will be accountable for growing and developing your team, fostering a culture of continuous improvement and excellence.

The ideal candidate will possess a passion for innovation and automation, coupled with a proven ability to build, engage, and retain a team of highly talented engineers. You should have prior experience leading a team of Business Intelligence Engineers and be comfortable diving into projects as a hands-on contributor when necessary. Strong interpersonal skills are essential, as you will regularly interact with stakeholders and senior management, ensuring alignment and driving impactful outcomes.

You Will:

• Drive Vision: Proactively drive the vision for Business Intelligence Engineering across a product or business vertical, and define and execute a strategic plan to achieve that vision.

• Develop Self-Service Tools: Create and maintain a collection of high-leverage “Supported Self-Service” dashboards and visualizations for core stakeholders, enabling efficient data access and insights.

• Ensure Operational Excellence: Define and implement operational excellence processes for Business Intelligence Engineering, including project management and system reliability.

• Build a High-Impact Team: Recruit, develop, and scale a high-impact Business Intelligence Engineering team, fostering a culture of innovation and excellence.

• Strategic Partnership: Collaborate with multiple internal teams, including Product, Legal, Compliance, Data Science, and Customer Operations, to identify and implement data-driven solutions.

• Manage Projects: Oversee individual projects by coordinating directly with the company’s internal data teams, ensuring timely and effective delivery.

• Develop and Empower: Focused development of the broader team’s skills and capabilities, enabling them to scale effectively and sustainably.

Qualifications

• Advanced SQL: schema and ETL design, query optimization, data pipeline maintenance, data visualization platforms (e.g. Tableau, Looker, Mode)

• Familiarity with scripting/programming for data mining, modeling, and ETL development (Python preferred)

• Ability to proactively define the long-term vision and strategy that will offer the correct data to support our external data requests, unlocking key data visibility and insights

• Bachelor's degree required, with major in Computer Science, Information Technology, Analytics, or other technical field strongly preferred

• 5+ years of data engineering experience in product/support analytics and business operations

• 2+ years experience in people management

Bonus: 

• Experience in leading engineering teams responsible for external data reporting

• Experience working with Legal & Counsel stakeholders

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $180,000 - USD $270,000
Zone B: USD $167,400 - USD $251,200
Zone C: USD $158,400 - USD $237,600
Zone D: USD $149,400 - USD $224,200

To find a location’s zone designation, please refer to this salary-zones">resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.