Data Analyst, Insights & Analytics

At Squarespace, Customer Operations empowers users via scalable self-help tools, personalized support and customer advocacy.  At Squarespace, we're dedicated to providing our customers with an exceptional experience—from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses —to navigate our products so they can share their stories and create an impactful, stylish, and easy-to-manage online presence. As a Data Analyst, you'll run quantitative insights efforts in Customer Operations. This role will design and execute innovative analysis that builds upon our foundational understanding of the Customer Operations ecosystem and unlocks actionable insights that move our business forward. 

This position requires analytical, communication, and relationship skills as well as strong problem solving skills. Success in this role means you are able to work with stakeholders across geographies, businesses, and functions. 

The role reports to a Team Lead of Data Analytics, Customer Operations.

Responsibilities

• Identify trends in data and develop recommendations for operational improvements within Customer Support to improve efficiency and customer experience 
• Design metrics and reports for evaluating performance and driving success of a variety of Customer Support teams and initiatives including, but not limited to, Scheduling and Unfold support
• Create compelling stories through data to influence data-driven decisions while working with a wide range of stakeholders, including Customer Support managers and directors
• Understand and articulate the processes and systems of a global customer experience and competitive landscape
• Contribute to designing and monitoring ETLs that consolidate data into consistent and reliable datasets for analysis

Qualifications

• 1+ years experience in business intelligence, analytics or related functions
• Solid analytical and problem-solving skills
• Proficiency with SQL and experience with BI reporting tools (e.g., Looker) and databases (dimensional and relational). Some Python or R knowledge is preferred.
• Comfortable working both independently and closely in a team setting
• Ability to communicate and build relationships with wide range of stakeholders with various levels of technical understanding
• Experience with project and process management and a proven ability for planning, scheduling & coordinating

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave 
• Equity plan for all employees
• $100 per month remote stipend
• Education reimbursement
• Employee donation match to community organizations
• 7 Employee Resource Groups across locations

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our products allow anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management through Tock. Squarespace democratizes access to outstanding design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, and Chicago, Illinois. For more information, visit www.squarespace.com.www.squarespace.com.

Our Commitment 

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.