Data Operations Support Engineer

Technology is where the brightest minds in data and engineering connect, providing the essential measurement that helps fuel media businesses. The work this team does today will change the entertainment of tomorrow–the way we watch and listen to what we love.
Our Gracenote Service Operation Support team is growing, we are looking to add a Technical Support Engineer to our team. 
Gracenote, a subsidiary of Nielsen.com is a world leading Metadata content enrichment company operating across the areas of Sports, Music and Video. Our mission is to provide enrichment to content across the above three areas. We supply the data behind the data and enable deep and wide media consumption insight.
Each of Gracenote’s verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data.
If you have a passion for sports and for data! We are looking for new team members to strengthen our global support team. You can be part of this flexible and diverse group of people that supports various sports, video and music products.
Role overview
In order to meet the 24/7/365 requirements of our customers, as well as those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team. 
With a goal of meeting the company’s internal and external needs, the SOS group is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components. Our customers demand accurate and up to date data, and the SOS group has been built to ensure that we deliver it.
You will, as part of a team of Engineers, be responsible for ensuring reliable and on-time product data delivery, as well as supporting the overall operation of the SOS group. You should have a passion for automation and quality, an understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud and most importantly the desire to constantly make things better.

Key Duties

• Knowledge of T-SQL and experience of performing database queries
• Affinity with data and being able to troubleshoot errors in our data products
• Log file analysisIncident management
• Working with Jira Service Management to log all technical incidents
• Resolve all 1st and 2nd line issues to the best of your ability, escalating where necessary
• Provide proactive and reactive service monitoring across all systems
• Ensure management are provided with service updates regularly
• Ensure all Internal technical support documentation is kept up to date
• Work closely with management, DevOps and development team to execute on tasks
• Identify opportunities for process improvement

Key Skills

• A Bachelor's degree in a technical field OR equivalent related experience
• Experience with, and knowledge of, Relational (MSSQL) and Non Relational Databases and Data Stores
• Experience and knowledge of AWS or other cloud platforms
• Excellent written and oral communication, in English
• The ability to work independently and as part of a team
• Strong problem solving skills
• A passion for data, strong attention to detail and a curious mindset
• Ideally you will have Sports data knowledge or a strong interest in sports
• Knowledge and experience with GIT

Application, additional information or questions
Please apply through submittal of a motivation letter and CV in English using the link in this job advertisement. 
Candidates must reside in the Netherlands to be eligible for applying to this position.
What can we offer you as an employee of Nielsen Media
In addition to a competitive salary and benefits we offer a varied area of responsibility as well as an open corporate culture with numerous development opportunities. Above all, our employees appreciate the ability to work independently in a motivated and very friendly team. Social responsibility, open communication and living our values can be found not only on our homepage, but also in everyday work. An informal atmosphere in a dynamic media company with opportunities for ownership and personal development.
Diversity
Here at Nielsen, we believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Nielsen is proud to be an Equal Opportunity Employer. We welcome applications from people that are excited to work for us, regardless of their background - so please get in touch!
Nielsen provides equal employment opportunities to applicants and employees without regard to any protected characteristics under local law.
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