AI Infrastructure Software Engineering - Multiple Levels

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Your Impact:
In this role, you will have a crucial role in designing and implementing cloud-based infrastructure and platform tools for Salesforce AI Platform. This role requires high technical skills along with a strong affinity for architecture, Infra scaling, performance, and Infrastructure development to improve the performance and scalability of systems. You will be leading the R&D team’s development methodology, tools, and frameworks and make a significant impact on the “go-to-production” process for an auto-scaled cloud system. 

Who You’ll Work With:
You will be a part of the Salesforce AI Platform, an AI technology that makes all Salesforce products smarter. In AI Platform, we develop AI solutions for all Salesforce clouds. We automate data entry and predictive analysis so our customers can make every selling moment count. Our AI solution prioritizes the best next steps, helps to win more opportunities, makes better decisions, increases forecast accuracy, and more.
Salesforce AI Platform group comprises data scientists, engineers, and growth analysts dedicated to driving product strategy with data-driven insights.

Responsibilities:

• Key role in designing and implementing cloud-based AI and Generative AI Infrastructure and services as part of the Salesforce AI Platform.
• Build a large-scale infrastructure to support the AI Platform for Salesforce Engineers and Data Scientists.
• Utilize the best architecture/capabilities across different underlying platforms while avoiding duplication of functionality (i.e., one implementation of each significant component) and building shared services across multiple applications.
• Develop software solutions by studying information needs, and systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.
• Support software engineers by providing advice, coaching, and educational opportunities.

Required Qualifications:

• A related technical degree required.
• SMTS 3+/LMTS 6+/PMTS 8+ years of software infrastructure development or DevOps experience.
• Working knowledge of Kubernetes, ability to manage, upgrade and support a fleet of Kubernetes services. 
• Knowledge of AWS Sagemaker, Bedrock, Vertex AI, Azure AI to empower AI infrastructure.
• Knowledge of most used AWS services.
• Hands-on experience in building and delivering robust and scalable solutions using AWS platform services
• Solid DevOps skill sets (Terraform, CI/CD, spinnaker) 
• Familiarity with DevOps/SRE principles.
• Excellent engineering skills, strong communication skills.
• Ability to complete tasks “End to End” - from design and implementation to continuous deployment in production.
• Strong cloud security and standard processes for cloud infrastructure management - required for PMTS level.

Preferred Qualifications:

• Experience in AWS cloud services such as SageMaker Ground Truth, Bedrock, and other AWS services to support AI solutions. 
• Shell scripting experience with Bash
• Development experience with Python or Golang 
• Experience deploying and managing Istio.
• Experience deploying and managing Hashicorp Vault.
• MLOps (model deployment, training, best practices) 
• Familiarity with one or more ML/AI open-source frameworks / libraries.

    

Salesforce, the Customer Success Platform and the world's #1 CRM, empowers companies to connect with their customers in a whole new way. According to Forbes, we are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Companies, and one of Fortune's 100 Best Companies to Work For six years running. Our incredible employees drive the growth, innovation, and Aloha spirit of Salesforce. They thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time equity and product to improve communities worldwide. Salesforce is a team sport, and we play to win. Join us!

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $165,600 to $323,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.