Site Manager - Datacenter

We're building and operating the platform as a service (PaaS) and toolkit that enables Truphone's engineering community to develop and deploy products and services at a global scale. Our hosted infrastructure and global connectivity backbone, integrated with public clouds, aims to support the most demanding requirements for scalability, availability and security. We design, build and manage our infrastructure as code (IaC), operate highly available environments and enable every engineering team at Truphone with the internal systems and tools they need to autonomously build, deploy and operate the services under their remits, ranging from continuous integration, delivery and deployment (CI/CD) tools and pipelines, to observability stacks and distributed big data platforms. We love GitOps and automation, we strive for absolute resilience for all our mission-critical services. We truly care about our customers and partner with other teams to achieve the best possible outcomes, in a highly collaborative and diverse environment.

Position Responsibilities

The Site Manager is responsible for the effective management of our datacenter locations, working closely with other internal teams and suppliers in order to meet our requirements for on-premise infrastructure and global presence, managing contracts and day to day operations.

• Manage multiple datacenter contracts, certifications and compliance;
• Control datacenters SLAs, accesses, operational reporting and supplier governance;
• Design datacenter security layouts, procedures and solutions;
• Manage accesses and day-to-day activities across our datacenter locations;
• Update and maintain datacenter infratructure inventory;
• Prepare work orders for hardware installation, maintenace or removal/disposal;
• Evaluate impacts and supervise works to be performed on datacenter locations and how it can affect the service/infratructure;
• Optimize datacenter space and occupation to manage cost efficiency;
• Develop and support business cases for cloud migrations vs on-premise investments;
• Monitor and optimize costs across our on-prem and cloud footprint;
• Participate in site audit processes and certifications.

Requirements

Position Competencies

• Knowledge of datacenter and infrastructure management and operational procedures;
• Experience with site physical security audits and certification processes - GSMA SAS and/or ISO2001 and/or PCI-DSS is a plus;
• Good understanding of datacenter financial management, operational expenditures and chargeback models;
• Comfortable developing and presenting a business case to management at all levels;
• Knowledge of efficient cloud cost management - FinOps experience is a plus;
• Communicates clearly with stakeholders and understand the importance of feedback;
• Understands how strategic targets inform tactical approaches and decisions, and vice-versa;
• High attention to detail. Able to anticipate needs as latent issues, before they become impactful problems;
• Active listener and data-oriented, seeks other people's insight, expertise and experience, engaging with the wider technical community to seek out the most suitable and future/proof solution, without shying away from firm and confident technical decisions;
• Thrives when working around diversity, being it ethnic, cultural, geographically distributed and/or in remote locations;
• Positive and solution-oriented mindset, curious to experiment new approaches and always eager to learn new skills;
• Share our values, and work per those values.