Clinical Data Operator 4

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.

POSITION SUMMARY   Works closely with the Supervisor and ensure department expectations are met as well as maintain compliance. Handles all case escalations. Tu-Sat Swing Shift 3:30pm-12am. Pay $28.00, plus shift differential, and Saturday additional pay.
PRIMARY RESPONSIBILITIES:
• Work in conjunction with the Manager and Supervisor on SPI root cause issues and log all pertinent data for resolution
• Assist in updating departmental standard operating procedures to accurately reflect the current practices
• Oversee distribution of work to the team by the Runners from the start of the day to end of day
• Coordinate workflow for the Clinical Data Operators as well as the Tier 2/QC Team to ensure deadlines are met
• Administer the training for all products
• Communicate with other teams regarding case escalations (Customer Care/Support, Billing, Reporting, etc.)
• Provide timely notification of process updates to the team via email (e.g. Action Items) or during weekly team meetings or daily announcements
• Maintain and update daily/monthly gdocs utilized by the team
• Add clinic-specific special instructions when needed
• Ensures team has daily supplies to complete work
• Responsible for handling and cleaning of samples that arrive compromised by applying universal precautions to prevent contact with blood or other potentially infectious materials
• Assist Runners when needed (sort & distribute packages, empty CDO bins, place full carts outside of lab to be emptied, empty Biohaz cans)
• Maintain tidiness of lab (workstations, Runner, printer, scanning areas, and sample drop off benches)
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Performs other duties as assigned.

QUALIFICATIONS:
• BS/BA degree (preferred)
• High School Diploma (or equivalent) required
• 3+ years of industry related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES:
• Previous data entry or file clerk experience is preferred.
• Excellent oral and written communication skills required
• Previous computer experience is required – Excel, Word.
• Excellent attention to detail

PHYSICAL DEMANDS & WORK ENVIRONMENT

Duties are typically performed in an office setting. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page