Content Management Analyst

Company Description

This position will work with three of Adtalem Global Education's institutions: American University of the Caribbean, Ross University School of Medicine and Ross University School of Veterinary Medicine.  See brief bios on each below.

American University of the Caribbean School of Medicine

American University of the Caribbean School of Medicine (AUC) is committed to training tomorrow’s physicians through international learning experiences, a diverse learning community, and an emphasis on social accountability and engagement. AUC is one of the most established medical schools in the Caribbean and focuses on community collaboration to benefit the health and well-being of the local communities, while enhancing the student learning experience. With campuses located in Sint Maarten and the United Kingdom, AUC has graduated more than 7,500 students and is accredited by the Accreditation Commission on Colleges of Medicine.

Visit aucmed.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Ross University School of Medicine

Ross University School of Medicine (RUSM) expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.

Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Ross University School of Veterinary Medicine

Ross University School of Veterinary Medicine (RUSVM) prepares students to become veterinary leaders by drawing connections among animals, people and the planet, as a member of the One Health Initiative. RUSVM offers research programs focused on emerging infectious and zoonotic diseases, conservation medicine and ecosystem health. RUSVM has graduated more than 6,000 students and offers postgraduate master’s, PhD, and Doctor of Veterinary Medicine (DVM) programs accredited by the St. Christopher & Nevis Accreditation Board and the American Veterinary Medical Association Council on Education. RUSVM is located on St. Kitts and includes the Ross University Veterinary Clinic, accredited by the American Animal Hospital Association.

Visit veterinary.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. This position is hybrid, requiring office presence (Columbia, MD or Miramar, FL) three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

Job Description

Opportunity at a Glance

The Content Management Analyst plays a pivotal role within the Training and Development function, shaping the knowledge and skills of our medical and veterinary school enrollment and admissions teams. This individual will create, refine, and manage engaging content that drives excellence in recruitment, interviewing, and document processing. Working closely with the Quality Assurance and Insights team, the Content Management Analyst will leverage data from across the applicant and student journey and feedback to continuously enhance training materials and drive performance improvement across our teams that impact enrollment outcomes.

Responsibilities

• Knowledge Base Design and Refinement: Structure, develop, and maintain comprehensive knowledge bases tailored to the needs of admissions recruiters, interviewers, and document processing teams. Ensure content is clear, accessible, and optimized for integration with AI-supported tools.

• Information Architecture: Design intuitive taxonomies, content hierarchies, and metadata structures that facilitate easy navigation and retrieval of information within training materials.

• Data-Driven Content Optimization: Analyze call data, feedback, and performance metrics to identify areas for improvement. Refine content strategies based on data-driven insights to enhance the effectiveness of training programs.

• User-Centered Design: Collaborate with subject matter experts (recruiters, interviewers, processors) and stakeholders to ensure training content aligns with their needs, fostering an engaging and intuitive learning experience.

• Job Aid and Graphical Content Creation: Design and develop visually appealing and informative job aids, infographics, and other graphical content using tools like Figma to supplement training materials.

• Strategic Content Development: Craft engaging text-based content, scripts, and potentially multimedia elements, specifically targeting the knowledge and skills required for successful recruitment, interviewing, and document processing.

• Cross-Functional Collaboration: Work closely with the Quality Assurance and Insights team, instructional designers, and subject matter experts to ensure seamless integration of knowledge bases into broader training programs.

• Best Practices: Stay abreast of emerging trends in information architecture, knowledge base design, adult learning principles, and AI-powered content delivery.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree in Instructional Design, Information Science, or related field Required
• 3+ years experience in content development, instructional design, or a related field within a training and development or admissions context. Required
• Expertise: Developing engaging training content, enhancing AI-supported systems through content management, and collaborating with quality assurance teams. Required
• Proficiency with design tools such as Figma or similar software.
• Proven track record of working with data and feedback to improve training outcomes.
• Demonstrated experience designing and optimizing content for adult learners, preferably in the medical or veterinary field.
• Technologies: Figma, Microsoft 365, Sharepoint (or similar content management systems), Learning Management Systems (LMS)
• Skills: Information Architecture, Knowledge Base Management, Content Analysis, User Experience Design, Data Analysis, Cross-Functional Collaboration, ADA Compliance, WCAG Compliance
• Rapid content development and agile methodologies.
• Familiarity with medical or veterinary school admissions processes.
• Experience with multimedia content creation (e.g., videos, interactive modules).

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $51962.00 and $93919.25. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation