Lead Enterprise UX Designer, AI/ML ( Remote )

What does the future of insurance look like when it incorporates AI, Machine Learning and Data Science into its experiences? Great question, we would love to tell you...The Guidewire analytics and data design team is focused on designing intelligent experiences that, along with operationalized analytics, turn systems of records into systems of insights. 
We're looking to understand "How might we use data science techniques to inform and drive decisions, while also creating an experience that makes it transparent to the end user what the model is (or isn’t) doing and how they can give it feedback.” 
Interested in joining this journey with us? We’re a close-knit and multidisciplinary UX team working to make cloud software that is at the forefront of the insurance industry. We’re committed to an inclusive workspace that embraces people with diverse backgrounds, experiences, skills, and talents.   

Your day-to-day:

• Help establish, inform and socialize a UX program focused on ML/AI/NLP/Data Science UX best practices 
• Make ML models more understandable to humans (Explainable AI aka XAI) 
• Collect insights to help identify trends, problems, opportunities, and design solutions in the area of structured and unstructured data  
• Conceptualize and design operationalized analytics within value-based workflows  
• Data storytelling that leads from insight to action and communicates complex concepts and analytics  
• Work closely with product teams and partners to extract meaning from complex data relationships to improve our ability to better serve our customers 

What you need to be successful:

• 3-5+ years design experience and UX research in big data products and complex business processes.  
• Consistent track record of :
• Designing in the data and analytics space (includes data visualization, dashboards, etc) 
• Knowledge of ML, UX, AI and XAI 
• Understanding both business needs and user experience 
• Working cross-functionally to define/prioritize problems AND recommend solutions  
• Design storytelling 
• Running design thinking workshops  
• Advocate for design led process and build bridges between different functions (e.g. product teams, engineering, technical writers, leadership, partners, services, etc.)  
• Proven experience in planning, executing, and synthesizing research (both qualitative and quantitative)  
• Excellent written and verbal communication skills  
• Design portfolio that demonstrates human-centered design process and business success. Portfolio may be online or a shareable PDF  
• Experience with designing for finance, banking health care or insurance a plus  

How we work @ Guidewire

• Collaboration: We build on each other’s ideas and draw on interdisciplinary approaches to craft impactful experiences.  
• Integrity: We stand behind our words and commitments as part of a global community, respecting and recognizing our interdependence. 
• Curiosity: We are lifelong learners, with a growth mentality, who are passionate about advancing our discipline through entertaining new ideas and unique perspectives.  
• Humility: We leverage our expertise while respecting other viewpoints and challenging our own assumptions. 

About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.