BI Analyst

About us

We're a global leader in account-to-account payments, making it easy for merchants to collect both recurring and one-off payments directly from customers' bank accounts. Our global payments network and technology platform take the pain out of getting paid for 70,000 businesses worldwide, from multinational corporations to small businesses. Each year we process US$30 billion of payments across more than 30 countries. We're headquartered in the UK, with additional offices in Australia, France, Germany and the United States. 

The Role

We are looking for an experienced and dependable BI Analyst to join our growing data team with a specific focus on Risk. As an experienced BI practitioner you’ll bring your expertise to bear on our data and business, building out our BI capabilities.

You will intuitively understand the challenges that Risk teams face and couple this with an ability to find opportunities/data gaps/interesting cohorts amongst the data we collect.

Your key contribution will be to define, generate, analyse, interpret and communicate metrics to inform (and deliver against) the Risk strategy of GoCardless. You’ll help people make better, faster, more data-driven decisions and develop an expert knowledge of your functional domain, along with a deep knowledge of GoCardless’s operations as a whole.

You’ll sit in our Product Development team and will work with technical and non-technical people across the whole company, from Risk to Finance to Product Growth.

 The main elements of this role will involve:

• Building new BI capability: collaborating with stakeholders to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics.
• Building, maintaining and communicating data products to track key performance indicators against business goals
• Collaborating with people across the company to enable them to self-serve Business Intelligence through Looker, our BI platform of choice
• Working with engineers to prototype, design and build pipelines which take raw data from production systems and deliver them in a format suitable for querying
• Doing deep-dive analysis of data to both test specific hypothesis and generate new business insights

Some example of the types of problems that you’ll help the business solve:

"How can we optimise our verification process?”

“How do we monitor internal incidents and reduce internal risk?”

"Which industry is the most risky for us?”

 Who we're looking for:

• You can point to a solid track record as a Business Intelligence practitioner
• You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve complex problems with data
• You have excellent interpersonal skills and are used to communicating your work in a way that other understand
• You’re good at quickly getting a grasp of any dataset that you're working with
• You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation
• You’ll have experienced the technical challenges of setting up self-serve BI and be interested in the technology behind the scenes
• You’ll be able to demonstrate how you have automated repetitive tasks

Requirements:

• You have commercial experience in a fast moving company
• You have strong experience in SQL
• A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc) is desirable
• You have very strong data visualisation skills, including usage of self-serve tools like Tableau, QlikView, Looker or similar
• You can communicate your findings clearly to both technical and non-technical audiences, helping to connect BI to the wider business
• Bonus points for experience working with Risk data
• Bonus points for exposure to cutting edge data technologies like Google BigQuery, dbt and Airflow

Life at GoCardless

When it comes to culture, we're proud of what we call the 'GC magic'. It's primarily defined by our values: Start With Why, Be Humble, Act with Integrity, and Care Deeply. They've been our bedrock since day one, and they continue to be one of the key factors of our success, and the reason we love showing up to work every day. 

Because we're now delivering on our important, and ambitious vision to become the world's account-to-account payment network, we're working at pace. To help clear the path to success - so any obstacles and blockers don't slow us down - we've introduced our own set of operating principles, which live alongside our values. They're designed to help us successfully navigate our continued growth by helping us work together better. They provide guideposts around some of the key areas of how we operate so things are smoother, easier and ultimately lead to better outcomes. Read more about our values and operating principles here.

There's lots more to the magic. We view Diversity and inclusion as a business imperative, so we have a leader whose role it is to ensure we create an inclusive workplace where people from all backgrounds can thrive, and where people from all walks of life want to join us. We also have high engagement with our GeeCee-led 'employee resource groups' (such as BEAM, Inspiring, Pride, and Access) that are supported and sponsored by members of our Exec team. You can view our latest Gender Pay Gap report here. 

We're also rolling out our 'Adaptive Working' and 'Work Away' schemes. Adaptive Working will allow you to work flexibly, and in a way that fits around your lifestyle, whilst still ensuring teams can collaborate effectively and get together and socialise. It comprises three components: days in the office, remote working, and a thoughtful environment. Work Away gives the flexibility to work away from your normal place of work for up to 90 days in any 12 month period. 

We also offer enhanced parental leave, pension packages, and you'll receive equity. Having this 'buy in' is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution. 

There's also our legendary 'GC Fridays'. They're four additional all-company days off every year, giving GeeCees a chance to switch off and relax, as a token of thanks for everyone's hard work and commitment. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.