Customer Experience Data Analyst - Temporary

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

About the role
Angi is seeking a Temporary CX Data Analyst on a long-term temporary basis to join our Customer Experience (CX) team that supports both our customers & professionals for our on-demand business. This Temporary CX Data Analyst will act as an administrator for our technical support systems and be responsible for routine reporting and ad hoc analyses to help us investigate trends and changes within the business, in addition to monitoring processes for quality assurance and continuous improvement.
This position will be remote and require candidates to work up to 40 hours per week. The hourly rate for this role ranges between $18-$20/hour.   What you’ll do

• Act as an administrator of our technology platforms by provisioning system access, troubleshooting support & collaborating with system Support Teams
• Provide weekly reporting and ad hoc analysis of data to management as needed (Google Sheets, Zendesk Reporting System and Looker)
• Retrieve & migrate data from reporting systems into Looker Dashboards
• Leverage SQL, Python and R for advanced analytics and/or tools administration via API

What we’re looking for

• Comfort working in systems and learning new tools such as Dash, Zendesk & Maestro
• Advanced Excel/Google Sheet proficiency
• Proficiency with SQL, Python, R or other scripting languages highly preferred
• Ability to synthesize data to glean trends & insights
• Strong time management & organizational skills
• Comfortable speaking with remotely located 3rd parties via Zoom
• Access to a dedicated remote workspace without interruptions
• Reliable access to a high-speed, hard-wired internet connection

We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.