Design Insight Analyst

End Date

Wednesday 10 July 2024

Salary Range

£84,186 - £93,540

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Sitting within the Brands, Marketing & Experience (BMX) function, the Experience Design (XD) team have an integral role to play in ensuring our brands are led by excellent experiences. By focusing on human outcomes, XD strives to ensure that our experiences are always useful and usable – and increasingly delightful and desirable.

Job Description

JOB TITLE: Design Insight Analyst
LOCATION(S): London or Bristol
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About this opportunity
This is a great opportunity to join the Design Analytics & Measurement team. The Design Insight Analyst role is a hybrid role where you will develop and leverage quantitative insights to support evidence-based decision making within the design team. You'll be responsible for embedding a data-driven approach to the design of change.  

You will be leveraging the Group’s wealth of customer data to apply advanced behavioural analytics skills to identify, inform and quantify the impact of design driven change.

You will also be driving the quantitative research agenda alongside the other qualitative researcher, and you will be responsible for designing, delivering and analysing customer surveys and online experiments to complement internal customer insights

What are we looking for? 

We’re looking for an experienced data analyst/data scientist who will be responsible for the analytics agenda within the Experience innovation team at Lloyds Banking Group. Someone who is able to support the design of customer centric change through the delivery of robust, high quality, actionable customer insights.
 

You’ll need to show a passion for the role customer insights can play in driving evidence-based decision making, and an ability to translate data into practical analytics which creates impact and influences the direction of change. 

Someone who is able to work collaboratively with colleagues from across a number of fields, balance technical and business narratives, and effectively prioritise their own resources. 

What you'll need
Essential: 

• Excellent understanding of SQL.

• Experience working collaboratively with qualitative researcher or other insight function

• Strong analytical skills and knowledge of analytical techniques. 

• A track record of translating data into compelling stories.

• Strong understanding of financial services. 

• A strong communicator with great influencing skills. 

• The desire to make a difference! 

Desirable: 

• Experience of delivering end to end online experiments (e.g. A/B testing but also quasi experimental testing)  

• Experience running and analysing customer surveys

• Experience of Python.

• Experience of Data Visualisation tools such as Tableau or Power BI.

• A background in behavioural science.

• A good knowledge of core analytical methods and statistical approaches. 

• Predictive modelling experience. 

• Experience using research tools such as Qualtrics.

• Experience using online experiment platforms such as UserTesting or Gorilla  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies 

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.