Senior Data Sciences & Analytics Architect

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. 

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

Talkdesk is searching for a qualified Data Science & Analytics Architect to join our Data and Integration team to help build out the infrastructure, processes, and data tools that will allow our business to scale. This is a remote, work-from-home position. You will work closely with our business systems team and partners within each department at Talkdesk to provide data, reports, analyses, and decision support.

Key responsibilities:

• Primarily responsible for the efforts to analyze, clean, interpret, display, and organize data for internal business consumption
• Build and support both historical and predictive data models that will be used across the organization
• Technical expertise to collect and store data from different systems and ensure the quality and accuracy of the data, business process, design, and present it in ways to help people, businesses, and organizations make better decisions.
• Collaborate with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. 
• Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation.
• Lead efforts to standardize and consolidate reporting tools
• Develop internally-facing dashboards and reports to inform business decisions
• Enable business users and departmental analysts to access data while ensuring a secure environment
• Work with key stakeholders within the organization to develop requirements and implement solutions, including getting data loaded into the warehouse, developing data models, and developing dashboards
• Define standards for data structures and data organization

Preferred Background

• Bachelor’s degree in Information Systems, Data Analytics, Mathematics or related field
• Mastery of SQL, stored procedures, tables, views, database administration
• Experience with cloud data warehouse solutions like Snowflake, Redshift, BigQuery, etc.
• Experience building predictive models using statistical packages and techniques
• Experience monitoring data warehouse processes and troubleshooting issues
• Excellent written and oral communication skills. Experience presenting to business and technical audiences with brevity and clarity. Ability to balance strength & diplomacy in driving results. Strong influencing / negotiating skills.
• Familiarity with CRM and ERP applications and their underlying data structures including Salesforce, NetSuite, Marketo, and Workday.
• Ability to translate between technical language and business language; will serve as an interface between the business and the data we provide
• Ability to prioritize incoming requests and set expectations with stakeholders
• Is self-motivated and able to manage one’s own work to get projects over the finish line

A stand-out candidate will also:

• Have experience working on an agile development team
• Thrive in a fast-paced environment

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.