Data Analyst, Sales and Support (Americas, Remote)

About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.

The Opportunity – Data Analyst, Sales & Support

FreshBooks is looking for a Data Analyst to join our growing Analytics team in Toronto. In this role, you will have the opportunity to partner with business leaders, operational experts, frontline representatives across Sales, Business Development and Customer Support functions to fortify data-driven decision making at FreshBooks.

The ideal candidate for this job is a natural problem solver, has passion and curiosity for complex data, has a knack for translating data into insight, and loves communicating clear and concise information to non-technical users. You are not afraid of getting your hands “dirty”, always excited to be diving into various data sources (sales, marketing, customer support, product usage, customer behaviors) and discover actionable insights that connect FreshBooks product value to customers, as well as help drive internal team performances.

What You'll Do as a Data Analyst, Sales & Support

• Be a trusted data/analytics advisor to the Sales and Support Team, play a vital role in defining core business metrics and establishing baseline performance reporting, ensure accuracy of data and timely deliveries.
• Analyze key drivers to business performances, monitor trends, translate data signals into actionable insights and communicate to stakeholders.
• Measurement of various business initiatives, analyze what worked, what didn’t work, give data-based recommendations.
• Leverage all available datasets (demographics, product usage, customer behavior, verbatim feedback, etc) to extract insights and learnings. 
• Become subject matter expert on FreshBooks Sales and Support data, understand the nuances and complexities within the dataset, as well as the data flows.
• Partner with Analytics Engineering/Data Product Managers in designing, building, development and maintenance of data products (data models, reporting systems and tools) to operationalize insights and learnings.  

What You'll Bring to the Role

• Bachelor’s degree in Business, Computer Science, Engineer, Mathematics, related quantitative field, or equivalent work experience.
• 1-3 years in data analytics and/or business intelligence
• Advanced knowledge of SQL & Python or similar
• Experience using a dashboarding tool such as Looker, Periscope, Tableau, PowerBI etc.
• Strong analytical skills, great attention to details, and a keen business sense
• Knowledge of sampling and A/B testing

You'll Stand Out If You Bring Experience In

• Experience in SaaS-based and/or B2B businesses
• Knowledge of Marketing and Sales funnel KPIs
• Knowledge of Zendesk, Pardot, Salesforce (or a similar CRM tool)

Our Commitments to You

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:

• 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.

• 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
• 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and remote FreshBookers receive a home office credit to set up your home office.
• 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 
• 🚀 Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.

Closing

Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@freshbooks.com.