Data Scientist
Austin, TX; Chicago, IL; Los Angeles, CA; New York City; San Francisco, CA; Seattle, CA; Sunnyvale, CA
DoorDash
When you join our team, you join our dream: to grow and empower local economies. We’re focused on improvement—from moving faster to leveling up the quality of our product—and our work is never complete. If you’re looking to define your career...This role is the first of its kind on the Research team! At DoorDash, Data Scientists typically report into the Analytics function, but this role will partner with and be a fully fledged member of the Research team! You may have worked with Research partners in the past (sometimes called UX Research or Product Research), but, if not, here is what we do:
At DoorDash, researchers are a part of Product org along with product managers and designers. We define success as our ability to impact product and company strategy, particularly by driving the creation of amazing experiences for our three core audiences - Merchants, Dashers, and Customers. We employ both qualitative (e.g., ethnography, in-depth interviews, focus groups etc.) and quantitative (e.g., surveys, experiments, eye-tracking etc.) research methods to gather data from which we then triangulate insights that inspire innovation. The Research team is at an exciting stage - growing, but still early enough where you will be able to shape the team culture and processes from the ground up, while at the same time, guiding the company to bigger and bolder new bets. This is particularly true for this role, where you will establish the foundation for the partnership between the Research and Analytics functions to inform business strategy. Your scope will be broad and your autonomy will be high.
About the RoleAs a Research Data Scientist at DoorDash, you will use your quantitative background to dive into large datasets to generate insights that guide decision making. In this particular role, you will do that in partnership with the Research team. While the current team mostly specializes in methods typical of advanced social scientists, you will bring a new lens to insights discovery with your unique skill set. This role will cover all three audiences in order to allow for the greatest impact. Like our Researcher and Senior Researcher roles, your work portfolio will consist of a mix between strategic and tactical initiatives.
Here are three examples, from strategic to tactical:
- We are interested in exploring the mechanisms behind new restaurant discovery. Research shows that different types of customers are drawn to different mixes of information depending on both factors like personal interests and context. Can you help us explore deeper behavioral differences between these discovery cohorts in order to influence UX and recommendation algorithms?
- You notice an unexplainable drop off in a sign up funnel and seek out a research partner to explore why it is happening. How can you use triangulated data to inspire new product experiences that drive conversion?
- We’ve observed in qual that five participants used search to find content that was not visible on the homepage. What is the actual opportunity size of this behavior in search logs?
- We need to reach out to a specific and unique audience so we can send them a survey. Can you help us pull a list of eligible audience members that match particular behavioral criteria so the research operations function can contact them?
- Work alongside expert research leads to bring a unique data-driven perspective to product and business insight
- Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business
- Provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends
- Produce recommendations and use statistical techniques and hypothesis testing to validate your findings
- Identify and measure levers to help move essential metrics and make recommendations
- A degree in Math, Physics, Statistics, Economics, Computer Science, or similar domain
- 3+ years of experience in analytics, data science, consulting, or related quantitative role. Experience working in a Research function is not required, but a nice to have.
- Experience working with funnel optimization, user segmentation, cohort analyses, time series analyses, regression models, etc
- Expertise with SQL queries, ETL, A/B Testing, and statistical analysis (e.g. hypothesis testing, experimentation, regressions) with statistical packages, such as Matlab, R, SAS or Python
- Proficiency in one or more analytics & visualization tools (e.g. Chartio, Looker, Tableau)
- The insight to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way
- A passion for solving user needs and pain points for all of our audiences
- The determination to initiate and lead tactical and strategic projects to completion in a scrappy, fast-paced, and dynamic environment
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: A/B testing Computer Science Consulting Economics ETL Excel Looker Mathematics Matlab Physics Python R Research SAS SQL Statistics Tableau Testing UX UX Research
Perks/benefits: Flex vacation Parental leave Startup environment Wellness
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