Associate Consultant - Channel Data Management Operations

This role performs customer service communication and technical support based on individual customer needs.  SQL, Excel, Outlook, and a host of internal tools are used daily for compiling, filtering, sorting, reviewing, reporting, and loading data.  We are looking for someone who loves working with data, process oriented, working with software and enjoys learning new technical skills.

Primary Duties and Responsibilities:

• Monitor Zendesk ticket queue and triage/work tickets as necessary.
• Responsible for weekly/daily functional tasks, tracking of outputs and documentation/creation of processes.
• Troubleshoot and perform customer service functions.
• Communicate effectively with internal and external clients to support partners.
• Follow an established escalation process to Tier 2 and Tier 3.
• Perform high quality work within established time frames
• Understand data flow for all assigned customers.
• Work in rotational shifts and weekends (9:30 A.M. to 5:30 P.M. and 1:30 P.M. to 9:30 P.M. IST)

Requirements:

• Bachelor’s degree or equivalent
• 0 to 2 years of experience Customer Support
• Basic knowledge of SQL, Python/any Programming language, MS Excel & Cloud concepts

At Model N, we believe our collective success stems from the uniqueness of every individual's diverse backgrounds, experiences, and expertise; we call this the N Factor. So don’t allow uncertainty to keep you from applying to join our team. If you don’t meet the exact criteria but can demonstrate your skillset is the best for the job, we’d love to talk with you. We’re curious to know, what’s your N Factor?      About Model N   Model N enables life sciences and high tech companies to drive growth and market share, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose-built for these industries, Model N delivers comprehensive visibility, insight and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world’s leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom and Microchip Technology. For more information, visit www.modeln.com. 
We’re constantly growing and may have something for you later on if this is not the right opportunity for you. Check out our career site to learn more about Model N or view other jobs: https://www.modeln.com/company/careers/