Operations Data Manager

Do you have experience in Business Operations working with Data visualizations? Do you enjoy working in a collaborative setting and solving business problems? Then you might be Fivesky's next Operations Data Manager!

Who you are: 

• A data driven expert in Excel/Google Sheets, databases and data sets (Formulas, VLookup, index match, IF functions, Pivot Tables, structuring data, etc). It would be awesome if you have SQL experience.
• A critical thinker who can utilize multiple sources of operational data to report findings and trends in demand, capacity, costs, and other KPIs.
• Used CRM’s  (ideally Salesforce or similar).
• Have strong Data Visualization & business intelligence experience; ideally Tableau or PowerBI (preference is Tableau). 
• Data Reporting & analysis - ability to identify key data points, build unified reporting and analyze the findings in detail to come up with optimized solutions and takeaways
• Extremely organized and proactive in identifying gaps in data.
• Define and manage KPIs.
• Operations Experience.
• Process excellence - optimizing process flows, automating functions for efficiency, documenting complex processes/flow charts (ideally in MS Vizio, LucidChart, or similar).
• Ability to make strategic business decisions and or suggestions using data.
• Must be an organized, fast-learner that is curious and driven by continuous improvement.
• Strong analytical skills and the ability to interpret data to solve problems.
• Standardize processes and data collection for unified approach.
• Develop and own, and continue to iterate on important operational metrics and KPIs.
• Understanding of HR/Recruitment processes and how to optimize efficiency.

What you've done:

• Worked  5+ years in a Business Analyst or similar role, focusing on Data-related projects.
• Have experience working directly with data consumers to fulfill their needs
• Leveraged good interpersonal networking and collaboration skills, particularly with other teams.
• Used your excellent verbal and written communication skills to further team goals.
• Worked independently to identify performance gaps and set goals.

What you will do:

• Develop, own, and continue to iterate on important operational metrics and KPIs.
• Surface areas where the operations team can improve from a process or product perspective based on reporting and other data-based methods (ie. bottlenecks, broken or confusing processes, areas for cost savings or automation opportunities).
• Help stand up new processes as we partner with new clients with custom requests, and work to integrate product support for these new processes where it makes sense.
• Ensure the operations team can continue to scale work effectively, focusing on key areas and opportunities that will reduce cost per contract as we acquire more work from clients.
• Perform root cause analysis on areas of poor performance to establish a baseline and to ensure we understand the problem and can project impact with the proposed solution.
• Work with our team stakeholders to dive into current state and to propose and implement process solutions which will expedite and improve our more manual or custom workflows.
• Gather key voices to develop a process charter including proposed impacts of updating specific workflows.
• Lead the performance improvement charge ensuring appropriate voices are considered and that we can measure impact of process change.
• Change management is handled appropriately and stakeholders are in agreement with the path forward.
• Effective cross-team communication; serve as the face and voice of operational processes.
• Iterate on our current workflows to help guide and develop the next generation of network development processes.
• Review data and analyze discrepancies to ensure accuracy and quality of data and teams are adhering to processes. Put forth solutions and or improvements based on the data feeds.
• Build reports that indicate areas of improvement on SLAs or areas that need focus so that there are no delays in service delivery, payment processing, etc.

At Fivesky, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees. In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.

Fivesky is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

This is a full-time, direct employment opportunity in NYC, NY. The salary is open based on experience and qualifications.

(FS-RID-0583)