Senior Customer Success Manager - Data Quality

Meeting your future team:

Joining Collibra's CSM team: 

As a Customer Success Manager you will be on point and responsible for building and maintaining relationships with Collibra’s Data Quality customers. You’ll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our solution. You will have an integral position within Collibra, working closely with Sales, Professional Services, Support, Product Management, and Customer Success to ensure our customer’s success - ultimately securing the renewal and driving growth.

Customer Success Managers at Collibra are responsible for:

• Collaborating with our customers to build and execute customer success plans driving adoption and growth; driving executive engagement to gain Collibra sponsorship 
• Identifying mission critical needs of our customers and mapping appropriate resources cross-functionally including: product management, education, support, professional services, coaching and partners
• Partnering closely with Regional Sales Managers and other internal stakeholders to provide input into account planning and drive growth
• Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations

You Have:

• 5+ years’ experience as a customer facing Support Engineer / Solution Engineer / Technical Account Manager or similar experience
• Experience with cloud platforms, network-based API Integration experience (REST/JSON), and deployment automation; a working understanding of Apache Spark; Experience deploying software solutions on Kubernetes is advantageous 
• Hands on experience with Linux as well as experience with relational (SQL) and non-relational database/data sources
• A Development background in Java / Scala / Python 
• Ability to drive adoption and identify/mitigate risks with the goal to drive renewal, cross sell and upsell
• Experience carrying and achieving quota

You Are:

• Capable of building meaningful partnerships with our data quality customers, and experience working with business and analytics leaders to identify and align on solutions to data quality, and successfully champion the role of data quality to preserve data integrity
• Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions
• Able to positively influence internal and external stakeholders through strong interpersonal skills
• Able to articulate the importance and value of  Collibra to Business and IT executives
• Willing to travel up to 50% in a post-pandemic world

Measuring Success:

Reporting to a Regional Customer Success Lead, measures of success are: 

• Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs and be certified to pitch Collibra
• Within your 3rd month, you will be fully ramped, have begun account planning, been introduced to all of your customers and begin introducing adoption plans with your customer
• Within your 6th month, you will have executed adoption plans with your top customers, begun delivering business reviews and identified opportunities for adoption and growth within all of your accounts

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

• {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
• {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
• {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
• {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
• {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
• {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

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