Principal Engineer - Data and Analytics
Virtual Office (Texas)
Full Time Senior-level / Expert USD 121K - 238K
Genesys
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
We are seeking a highly skilled and experienced Data and Analytics Developer to join our team. The ideal candidate will have a strong background in data analysis, data visualization, and analytics application development. From ideation, architecting, developing, testing, implementing, selling, delivering, and maintaining applications and solutions, this role requires a Consulting and Product mindset.
Responsibilities:
- Build analytics applications to collect, process, and analyze large sets of data that support decision making in contact center and customer experience contexts
- Develop and maintain data pipelines and data storage solutions for Genesys Cloud and Genesys Engage, integrating them with 3rd party sources and systems of record
- Build analytical insights and dashboards with Genesys Cloud Data
- Work with cross-functional teams and directly with customers to identify and solve business problems through data-driven insights
- Continuously improve data quality and accuracy through data cleansing and validation
Requirements:
- 8+ years of product development or consulting
- 8+ years direct experience with Genesys Engage Infomart or GCXI;
- Strong understanding of Contact Center and Customer Experience data and metrics
- 5+ years of experience in data engineering, data analysis, data visualization, and programming
- Strong Experience with building reporting views, datawarehouse process
- Experience with cloud platforms - AWS and Snowflake
- Strong proficiency in SQL, data modeling, and data engineering
- Familiarity with scripting languages for data engineering
- Experience with cloud data platforms such as Snowflake and Elastic Search
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
- Bachelor's or master’s degree in Computer Science, Data Science, or a related field
Preferred Qualifications:
- Experience with Snowflake and AWS
- Experience with data governance and data management best practices.
- Experience working with remote engineering teams
- Familiar with software development and project management frameworks
- Experience in consulting or developing products and solutions with contact center technologies like Genesys Engage, Genesys Cloud, Cisco, Avaya, etc.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$121,500.00 - $238,400.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Tags: AWS Computer Science Consulting CX Data analysis Data governance Data management Data pipelines Data quality Data visualization Engineering Pipelines Snowflake SQL Testing
Perks/benefits: Career development Competitive pay Equity / stock options Fertility benefits Flex hours Flex vacation Health care Insurance Salary bonus
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Business Intelligence Developer jobs
- Open Data Science Manager jobs
- Open Data Engineer II jobs
- Open Principal Data Scientist jobs
- Open Business Data Analyst jobs
- Open BI Analyst jobs
- Open Data Scientist II jobs
- Open Business Intelligence Engineer jobs
- Open Sr Data Engineer jobs
- Open Lead Data Analyst jobs
- Open Data Science Intern jobs
- Open Sr. Data Scientist jobs
- Open Senior Business Intelligence Analyst jobs
- Open Junior Data Scientist jobs
- Open MLOps Engineer jobs
- Open Software Engineer, Machine Learning jobs
- Open Data Analytics Engineer jobs
- Open Marketing Data Analyst jobs
- Open Azure Data Engineer jobs
- Open Manager, Data Engineering jobs
- Open Data Engineer III jobs
- Open Junior Data Engineer jobs
- Open Data Analyst II jobs
- Open Product Data Analyst jobs
- Open Data Quality Analyst jobs
- Open GCP-related jobs
- Open Data quality-related jobs
- Open Excel-related jobs
- Open Privacy-related jobs
- Open Data pipelines-related jobs
- Open ML models-related jobs
- Open PhD-related jobs
- Open APIs-related jobs
- Open PyTorch-related jobs
- Open Finance-related jobs
- Open LLMs-related jobs
- Open Data visualization-related jobs
- Open TensorFlow-related jobs
- Open Business Intelligence-related jobs
- Open Deep Learning-related jobs
- Open Consulting-related jobs
- Open Generative AI-related jobs
- Open Data governance-related jobs
- Open NLP-related jobs
- Open CI/CD-related jobs
- Open DevOps-related jobs
- Open Kubernetes-related jobs
- Open Git-related jobs
- Open Hadoop-related jobs
- Open Snowflake-related jobs