Commercial Insight Analyst

Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250. Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better. 
The Commercial Analytics team are central to supporting the business through this continued expansion. Headed up by Lizzy Palles-Clark (a Commercial Finance leader in Digital & Technology), the team is laser focused on embedding smarter, more sophisticated, data-driven decisions across Europe. Our comparative advantage is that we learn faster than the competition, and the Commercial Finance insights team is key to driving this discovery cycle. Our goal is to embed smarter, more sophisticated, data-driven decisions across Trainline to help steer an already fast-growing business to even greater success.  We dig deeper, we think insight not numbers, we articulate complexity clearly and with confidence. As Commercial Insights Analyst for our Consumer business, you’ll provide high quality, actionable insight to support a range of business needs. You’ll develop strong relationships with a range of business stakeholders at all levels whilst deep diving into performance drawing on your network within other departments such as Commercial, Data Science, Marketing, Product and Analytics. Our department is ever-evolving, and so you will play an important role in enabling a culture of continuous improvement working closely with the Data team to devise innovative ways to access insight. 

Key Responsibilities

• Working with senior Commercial and Finance leaders to understand the drivers of business performance, analysing key trends and providing in-depth analyses to help the business make important strategic decisions.
• Supporting the development of business cases for potential new Product features; providing data to help us estimate the impact that these features will have on future growth.
• Collaborating cross functionally on a wide range of projects
• This is a truly career defining role for someone passionate about the commercial side of Finance and Analytics looking for an opportunity to play an important part in a growing, highly rated, team. You’ll become an expert in working with our transactional data and be a highly valued support for numerous team around the business.
• In return for your hard work, we’ll provide you with lots of opportunity for progression and, should you choose, we will support you in studying for further qualifications as you play your part in disrupting and defining a product that is changing the way we travel and inspiring millions people all over the world to make more environmentally sustainable travel choices every day.

Knowledge & Experience

• We’re looking for creative big thinkers with small egos to achieve our ambitious plans. You’ll bring experience in an analytical role, have strong SQL skills, and demonstrate a proactive, can-do attitude. We’d prefer you to have worked within a digital, e-commerce, technology or retail environment but we can flex on this given your ability to work with pace and energy within a growth environment.


• A team player with a ‘roll your sleeves up’ attitude, you’ll be used to thinking laterally to solve problems and challenges, and will have a passion for making meaning out of data. Similarly, it’s vital that you bring an innate ability to distil and communicate results of complex analysis clearly and effectively to all levels of the business.
 
• Working independently within tight deadlines, you’ll have the ability to think creatively to identify and enhance both commercial and customer-oriented opportunities. You will use your understanding of broader analytical techniques including writing queries in SQL to provide insight smarts to the business

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.