Business Intelligence Analyst

Location: Homebased with travel to south / southwest
Permanent, Full time
£35,000 - £45,000 + Benefits

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

As the BI Analyst, you will be responsible for using BI tools to confirm process adherence and inform strategic decision making across the functional assessment service. Our strategy is to enable data-informed decision making across the services, creating the right solutions, driving automated analytics, whilst analysing our data to help identify opportunities to enable business performance. The analysts work through the end- to- end cycle of requirements gathering, report/dashboard development, analysing and interpreting the results to highlight insights for a variety of stakeholders and improving performance for our customer.

You will be reporting directly into the Data and Insight Manager.

Your main responsibilities:

• Expertise – brings deep analyst experience to strengthen company, improve performance and adherence.
• Gathering and cleansing – Ability to gather a range of data from internal and external sources and cleanse this for a variety of stakeholders to use simply and effectively.
• Interpretation and insights – review existing or custom reports to identify performance trends, gaps and areas for improvement.
• Improvement – identification of areas for improvement in streamlining existing report mechanisms and methods for delivering information to stakeholders.
• Creation – ability to provide stakeholders with appropriate information in a variety of formats.
• Stakeholder management – build and maintain relationships with a range of stakeholders.
• Assist in the management of improvement products.

What you’ll need to do the role:

• Ability to quickly understand new areas of business and technology enabling impactful and effective conversations with the stakeholders.
• Knowledge and experience of development within business intelligence tools and tools such as Microsoft Power BI and SAP Analytics Cloud.
• Strong data visualisation and presentation skills.
• Data manipulation skills, including ability to extract, transform, and analyse data sets using BI tools.
• Ability to problem solve, break down complex issues and develop solutions based on findings in the data.
• Able to simply communicate complex issues, processes, and data to a non-technical audience.
• High customer focus with commercial awareness and a drive to deliver exceptional customer service.
• Excellent attention to detail and self-starter attitude

What we offer

• Up to 6% contributory pension scheme
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
• Up to 25 days annual leave plus bank holidays

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.