Senior Data Scientist

Senior Data Scientist
Product & Program Management | San Francisco, CA or Seattle, WA or Chicago, IL

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees 
DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live. 

The team
Our Product & Program Management teams work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch – all while focusing on and advocating for what’s best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.

This position
DocuSign's Data Science team is looking for a Sr. Data Scientist to lead the development of key data products and capabilities to enable data-driven product development and decision making. In this role, you would be part of the product data science team and work directly in partnership with a variety of stakeholders including but not limited to design, content, product, and engineering partners to support and empower them with data-driven actionable insights.

You would be embedded in a specific product space requiring you to establish and grow relationships. As a Data Scientist, you’ll dig into the data to uncover insights, identify opportunities for product improvements and new product development, define product metrics with goals, design experiments and develop data science models to drive customer experience, engagement, and adoption of DocuSign’s products. If you are an experienced data scientist and passionate about building products and capabilities that enable a culture of test and learn, and data-driven product development, then this could be a great role for you.

The Product Data Science team works on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative and customer-centric cross-border group with the purpose of enabling a culture of data-driven product development at DocuSign. We do this by providing fast and easy access to quality data and insights to the product organization, building data and AI-driven products and capabilities for our customers, and enabling experimentation into a seamless part of the product development lifecycle to enable smarter decision-making and better product development. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to an agreement.

This position is an individual contributor role reporting to the Director of Data Science and is designated Flex. 

Responsibilities

• Collaborate with cross-functional teams to research, build and improve data science and Machine Learning models and analysis to identify opportunities for product improvements, new product features, product utilization, and improve customer experience, engagement, and retention
• Be the subject matter expert for driving the product data strategy
• Partner closely with the product managers, user researchers, engineers, and leadership to capture and prioritize potential insights, analysis, and data product opportunities that will drive maximum business impact
• Define KPIs with goals, own and manage regular reports around product usage and success
• Design and build automated dashboards that connect data from internal and external data sources, with visualizations and tools that allow business users to self-serve on their website data needs
• Partner with product teams to design, administer, and analyze the results of A/B and multivariate tests
• Leverage data to develop actionable analytical insights & present findings to senior management
• Evangelize models, frameworks, analysis, and insights with stakeholders and business partners
• Act with a sense of urgency and purpose, identify and resolve roadblocks, reach out to cross-functional team members to solicit input and/or assist when appropriate

Basic qualifications 

• MS or PhD in quantitative fields (Statistics, Math, CS, Economics or Finance preferred)
• 8+ years of demonstrated experience with machine learning or data science 
• 4+ years of experience in a data science or analytics role in a SaaS/Cloud industry
• Hands-on experience solving real business problems is required
• Proficiency in Python and SQL
• Deep knowledge of statistics and rigorous analytical technique
• Experience designing and refining machine learning models
• Strong data analysis and scientific thinking skills
• Hands-on experience with all the following:
• Pulling data from external sources using APIs
• Join data from disparate data systems
• Distilling large data sets into actionable insights that drive business value
• Ability and a knack for communicating data and technical work to non-technical stakeholders
• Strong communication and leadership skill especially the ability to collaborate cross-functionally and lead through influence across functional and organizational lines
• Knowledge and experience of agile/scrum product development

Preferred qualifications

• Ability to present data in a visual format and explain the insights clearly and concisely
• Experience with data visualization tools such as Qlik/Qlikview, Tableau, PowerBI, etc.
• Highly motivated, organized, self-starter who thrives in a fast-paced environment
• A strong individual contributor who partners well with internal teams
• Strong knowledge and hands-on experience with statistical testing such as A/B, multivariate, and bayesian testing 

Vaccination requirement 
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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