Robotics Support Technician

Houston, TX, United States


NOV provides oilfield equipment, technologies, and expertise that answer the challenges of oil and gas customers worldwide with safety, efficiency, and reliability.

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About NOV and Rig Technologies

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

NOV Rig Technologies makes and supports the world’s most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at


  • Evaluate, analyze and make recommendations pertaining to the improvement of product maintenance, product design and operational performance.
  • Support development of new products and the realization of performance enhancement and cost improvement ideas.
  • Analyze, evaluate, and recommend new materials to support product design changes.
  • Perform technical analysis of competitive products, services and/or competitor patents.
  • Serve as technical expert on the remote support team for robotics and mechatronics
  • Assisting with or creating simulations 
  • Responsible for continuous process optimization
  • Support automation support team in troubleshooting difficult breakdowns and chronic equipment failures
  • Develop procedures and maintain proper documentation related to robotics systems
  • Comply with all NOV Company and HSE policies and procedures.


  • Perform tasks assigned by the Manger of Automation Technical Services.
  • Provide advanced technical product support to team global subject matter experts (SMEs) assigned to perform 24/7 technical support to internal and external customer base.
  • Supervise and support goal oriented training and competency development programs for Tier 2 technicians/engineers to improve product knowledge and cross-discipline troubleshooting.
  • Identify, investigate, consolidate and categorize product reliability trends to support product performance feedback.
  • Provide technical content support for formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
  • Perform product notification (PN) review (PIB, PIN, etc); support PN planning for release.  Support / supervise implementation; perform tracking and reporting function.
  • Prepare reports with damage assessments and recommended corrective / maintenance action based on customer and field service reports, and data from NOV logging or monitoring systems.
  • Coordinate with internal and external specialists to support complex issue resolution.  Cooperate with other business lines to provide the customers “Service Above All”
  • Maintain close relationships and communication loops with Global Product Engineer and Product Engineering departments.


  • Technical diploma or equivalent combination of education and experience.
  • Extensive experience with Yaskawa/Motoman and YRC-1000 Controllers preferred.
  • Must have experience with Yaskawa/Motoman, ABB, Kuka, Fanuc or similar.
  • BS in Mechatronics, Robotics, Electrical, Mechanical or Computer/Software Engineering and/or equivalent experience preferred. 
  • 5+ years extensive experience Robotic programming and applications
  • Able to read electrical drawings.
  • Able to technically support a multitude of diverse issues across technical disciplines.
  • Skilled in technical analysis and report writing.
  • Ability to cooperate with multinational team across all time zones.
  • Able to read electrical drawings.
  • Able to technically support a multitude of diverse issues across technical disciplines.
  • Advanced robot programming including knowledge of programming languages such as Python, Java, C, C++, HTML, ROS, Linux and/or PLC


  • Attend offsite customer meetings.  Evaluate complex technical issues, deliver recommendations, and document meetings (minutes of meeting). Monitor and follow-up.
  • Draft technical workscopes; evaluate and recommending special tooling
  • Review and modify spare parts lists.   Advise on stocking quantities.
  • Attend FATs
  • Support creation of competency units, discipline exams, and other training materials.
  • Evaluate new products, tools and services and render observations / recommendations
  • Create and populate customized reports to analyze activities or events. 
  • Create, store, and find information in Rig Office, Team Centre, Glovia, Oracle, etc. 
  • Perform work according to quality management system, in accordance with ISO 9001:20xx and NOV BPM website; remain integrated into each facility’s ISO certification. Use PIMS system effectively.
  • Understand NOV Rig Systems and Aftermarket task organization; work with key managers and supervisors to maximize results.
  • Enforce NOV approved practices for preparing for, executing or supporting remote upgrades.
  • Understand the principles of NOV equipment taxonomy, failure modes and fault-finding techniques.
  • Employ common root cause analysis (RCA) methods such as 5WHY’s and Fishbone to perform fault finding


  • Action orientated.
  • Strong written and oral communication skills.
  • Analytical.
  • Strong Customer Focus and are driven by customer satisfaction
  • Strong Coaching and mentorship skills
  • Works well with multinational team
  • Acts with honor; strong sense of ethics.  Never walk past a problem.  


  • MS Office products (Word, Excel, PowerPoint, Project)
  • Deep knowledge of one or more disciplines; mechanical, hydraulic, electrical or controls, related to design, operations and maintenance of specific families of NOV Rig Systems equipment.   
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Tags: Engineering Excel Java Linux Oracle Python Robotics

Perks/benefits: Team events

Region: North America
Country: United States
Job stats:  1  0  0

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