ServiceNow CMDB Data Analyst

About the Role:

Grade Level (for internal use):

10

The Team: You will join a small, but dedicated, Config/Discovery team that is responsible to ensure our CMDB/CI’s health metrics are kept current and updated in our ServiceNow CMDB through daily discovery jobs and discovery/MID server configuration best practices. Our CMDB Data Analyst is in India. This position would add to our India team to help support round the clock data quality remediation efforts to maintain current and accurate data. You will be reporting to our Principal Infrastructure Engineer in India and heavily involved in daily updates with the team here in the U.S.

The Impact: This highly impactful role will contribute to the business by providing the team and divisions accurate information that support ITSM processes and reporting metrics. What’s in it for you: You’ll use your experience and knowledge to assist the team maturation and growth in this critical discipline. S&P is has recently pivoted to a brand-new greenfield instance and this role provides the opportunity to help shape our practice in a highly visible environment as you help implement and support best practices and policies while joining a dedicated and hard-working team. Your efforts will directly contribute to our goal of maturing an area that has executive support with a lot of visibility.  

Job Description Summary: The CMDB Data analyst is the data specialist and validator of the CMDB. They are responsible for collecting, verifying, updating, and reporting on the data in the CMDB, as well as identifying and resolving any data quality issues or gaps. The CMDB analyst needs to have strong data management, data analysis, and data visualization skills, as well as a keen eye for detail and accuracy This position is part of the CMDB/Discovery team. The Data Analyst plays a key role in maintaining critical platforms to enable the IT team to successfully plan changes and manage incidents in the environment along with maintaining an accurate CMDB.

Responsibilities:

• Review the data being populated into the CMDB and act as partial owner of the CMDB
• Strong to Exceptional ServiceNow CMDB skills
• Familiarity with ITSM process that consume CMDB data e.g., Incident, Problem, Change, Asset (ITAM)
• Excellent analytical and problem solving
• Strong Organizational skills
• Ability to generate reports and KPI’s
• Excellent collaboration, customer service, and communication skills for a multi-team environment
• Ability to work quickly and efficiently handle multiple priorities simultaneously
• Solution orientated mindset to look for current and future opportunities to improve process, platform, and data remediation
• Create/Maintain relationships with business stakeholders to successfully manage and maintain divisional data integrity
• Support organizational requirements
• Conduct CMDB audits and remediation activities
• Maintain Cis to ensure accuracy and completeness
• Develop and maintain documentation of CMDB and data best practices

Required:

• Bachelor's degree in Computer Science, Information Systems, or Business required
• Minimum of 2 years experience with ServiceNow CMDB data quality and analysis
• Minimum of 2 years experience with ServiceNow reporting capabilities and report generation
• Deep understanding of Workflows and database view creation
• Minimum of 5 years working in large scale configuration management databases or related IT organization
• Experience working with discovery tools such as horizontal discovery, ACC, and Tanium highly desirable
• Experience integrating with tools to federate data into a CMDB

• Deep understanding of CMDB concepts, data quality and data gap remediation
• Deep understanding of ServiceNow CSDM concepts
• Strong written and verbal communication
• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
• Proficient with Microsoft Office tools; Excel, PowerPoint, Word
• Familiarity with network concepts (routers, switches, firewalls)

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 

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IFTECH202.1 - Middle Professional Tier I (EEO Job Group)