Professional, BI Analyst (TCF)

PHL Makati City - Glorietta

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Job Title:

Professional, BI Analyst (TCF)

Job Description

This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team.

Would be involved in End-to-End lifecycle of the Dashboard / reports:
• Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications.
• Support gathering requirements and Consultation / Solution Design.
• Should be able to communicate effectively during the development phase.
• Conducts and leads UAT, Troubleshooting and Resolution.
• End-user Engagement: Communication and Education.

Essential Functions / Core Responsibilities:

  • Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
  •   Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.
  •   Package complex & ambiguous information to drive forward actionable insights.
  • Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
  • Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents.  Author documentation for SOPs and the knowledge base.  Creating playbooks around the role and deliverables.

Candidate Profile:

  • 2-4  years of experience with data analysis and preparation, including experience with medium to large data sets.
  • Strong business and collaboration skills, and responsiveness to service needs and operational demands.
  • BPO experience and BPO metrics knowledge preferred.
  • Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.  
  • Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage
  • Advanced Excel covering Power pivots and Macros.
  • Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.
  • Ability to tell a story with data and drive data literacy.
  • Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English).
  • Ability to build good relationships and work cross-functionally.
  • Creative/Innovative thinking, intermediate analytical and conceptual thinking skills.
  • Problem solving skills and process improvement experience with sound decision making 
  • A sense of urgency and proactivity are essential.  Used to working with minimal supervision and results oriented
  • Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously
  • As a global organization, please be aware this role may cover 24x7 through rotation of shifts


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 


PHL Makati City - Glorietta

Language Requirements:

Time Type:

Full time

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Tags: Business Intelligence Computer Science Data analysis Data visualization Economics Excel Mathematics Power BI Privacy Qlik Salesforce SQL Statistics Tableau Testing

Region: Asia/Pacific
Country: Philippines

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